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For Companies At a Glance
- Tasks: Lead a team to manage customer orders and enhance service processes.
- Company: Join a bespoke manufacturer thriving in the construction industry.
- Benefits: Competitive salary, flexible hours, and potential for part-time work.
- Why this job: Be hands-on with customers and develop your leadership skills in a dynamic environment.
- Qualifications: Experience in customer service and process implementation is essential.
- Other info: Must be located near St Helens for easy commuting.
The predicted salary is between 25000 - 35000 £ per year.
Our client is a bespoke manufacturer of specialist products to the construction industry. As a result of a strategic growth plan, they are now looking to recruit a hands-on customer services supervisor to strengthen their service offering.
Reporting into the Operations Director you will be responsible for:
- Managing customer orders through internal processes
- Establishing processes for keeping customers informed of order progress
- Providing quotes to customers
- Developing internal sales processes
- Dealing with ad hoc customer queries
- Working cross functionally with production
An experienced customer service specialist you will, ideally, have experience of implementing and sustaining processes from grass roots. You will be experienced and wanting to be hands on with the customer as well as develop a small team. Experience in manufacturing, distribution or hire/rental sectors would be preferable as this role is based in a production facility. You will be confident and positive in your approach and will have a ‘customer comes first’ attitude. Ideally you will have experience of sage or another order input system.
This role is offering between £25,000 and £35,000 DOE and type of contract agreed. This role is a full-time role but our client is open to discussing part time hours. The candidate must live in commutable proximity to St Helens.
Customer Service Supervisor employer: Handley James
Contact Detail:
Handley James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the construction industry and the specific products your potential employer manufactures. This knowledge will not only help you understand customer needs better but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Highlight your hands-on experience in customer service, especially in managing teams or processes. Be ready to share specific examples of how you've improved customer satisfaction or streamlined operations in previous roles.
✨Tip Number 3
Prepare to discuss your familiarity with order input systems like Sage. If you have experience with similar software, be sure to mention it and explain how it has helped you manage customer orders effectively.
✨Tip Number 4
Network with professionals in the manufacturing and distribution sectors. Engaging with industry contacts can provide valuable insights and potentially lead to referrals, making your application stand out.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as customer service experience, process implementation, and familiarity with order input systems like Sage.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service and any specific achievements in managing orders or developing processes. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your hands-on approach. Mention specific examples of how you've improved customer satisfaction or streamlined processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Handley James
✨Know the Company Inside Out
Before your interview, make sure to research the company thoroughly. Understand their products, values, and recent developments in the construction industry. This will help you tailor your answers and show genuine interest.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experience that highlight your customer service skills. Focus on situations where you successfully managed customer queries or improved processes, as this aligns with the role's requirements.
✨Showcase Your Leadership Abilities
As a Customer Service Supervisor, you'll need to lead a small team. Be ready to discuss your leadership style and provide examples of how you've motivated or developed team members in previous roles.
✨Prepare for Process-Related Questions
Expect questions about your experience with implementing and sustaining processes. Think of specific instances where you established effective systems, especially in a manufacturing or distribution context, to demonstrate your hands-on approach.
