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- Tasks: Lead a team to manage customer orders and enhance service processes.
- Company: Join a bespoke manufacturer serving the construction industry with innovative products.
- Benefits: Competitive salary, flexible hours, and potential for part-time work.
- Why this job: Be hands-on in customer service while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in customer service and process implementation is essential; manufacturing background preferred.
- Other info: Must be located near St Helens for easy commuting.
The predicted salary is between 25000 - 35000 £ per year.
Our client is a bespoke manufacturer of specialist products to the construction industry. As a result of a strategic growth plan, they are now looking to recruit a hands-on customer services supervisor to strengthen their service offering. Reporting into the Operations Director you will be responsible for:
- Managing customer orders through internal processes
- Establishing processes for keeping customers informed of order progress
- Providing quotes to customers
- Developing internal sales processes
- Dealing with ad hoc customer queries
- Working cross functionally with production
An experienced customer service specialist you will, ideally, have experience of implementing and sustaining processes from grass roots. You will be experienced and wanting to be hands on with the customer as well as develop a small team. Experience in manufacturing, distribution or hire/rental sectors would be preferable as this role is based in a production facility. You will be confident and positive in your approach and will have a customer comes first attitude. Ideally you will have experience of sage or another order input system.
This role is offering between £25,000 and £35,000 DOE and type of contract agreed. This role is a full-time role but our client is open to discussing part time hours. The candidate must live in commutable proximity to St Helens.
Customer Service Supervisor employer: Handley James Consulting Ltd
Contact Detail:
Handley James Consulting Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the construction industry and the specific products your potential employer manufactures. Understanding their offerings will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your hands-on experience in customer service, especially in managing orders and dealing with queries. Be prepared to share specific examples of how you've successfully implemented processes that improved customer satisfaction in previous roles.
✨Tip Number 3
Showcase your leadership skills by discussing any experience you have in developing or mentoring a team. This will be crucial as the role involves managing a small team, so emphasise your ability to motivate and guide others.
✨Tip Number 4
If you have experience with order input systems like Sage, make sure to mention it. If not, consider familiarising yourself with similar software to demonstrate your willingness to learn and adapt quickly to the tools used in the role.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in customer service and any specific knowledge of manufacturing or distribution.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, particularly any supervisory roles. Include specific examples of how you've implemented processes and improved customer satisfaction.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your 'customer comes first' attitude and provide examples of how you've successfully managed customer orders and queries in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Handley James Consulting Ltd
✨Show Your Customer-Centric Attitude
Make sure to highlight your 'customer comes first' mindset during the interview. Share specific examples of how you've prioritised customer needs in previous roles, especially in a manufacturing or distribution context.
✨Demonstrate Process Implementation Skills
Since the role involves establishing and sustaining processes, be prepared to discuss your experience in implementing effective customer service processes. Bring examples of how you’ve improved order management or customer communication in past positions.
✨Be Hands-On with Examples
The client is looking for someone who is hands-on. Prepare to talk about times when you directly engaged with customers to resolve issues or improve their experience. This will show that you are proactive and willing to get involved.
✨Familiarise Yourself with Relevant Systems
If you have experience with Sage or similar order input systems, make sure to mention it. If not, do a bit of research on these systems so you can discuss how you would quickly adapt to using them in the role.
