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- Tasks: Lead customer relationships and support for prestigious Awards, ensuring a seamless entry process.
- Company: Join a dynamic team focused on celebrating excellence in the fintech and financial services industries.
- Benefits: Enjoy flexible working options, professional development opportunities, and a vibrant team culture.
- Why this job: Be part of an impactful programme that values diversity and fosters strong customer connections.
- Qualifications: Strong communication skills and a passion for customer engagement are essential; experience in team management is a plus.
- Other info: We actively encourage applications from under-represented backgrounds to promote equality and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
As the Awards Engagement Lead, you will manage relationships with entrants to the prestigious Awards, guiding them through the entry process and ensuring they have a seamless experience. You will oversee day-to-day customer support, manage a team, and contribute to program growth by implementing strategies to drive customer engagement. You will develop effective strategies to engage customers, build strong relationships, and ensure repeat entries. You'll also analyse customer behaviour and market trends to identify opportunities to improve customer engagement.
Key accountabilities
- Customer Relationship Management: Lead customer interactions and support. Oversee daily support for customers, guiding them on entry requirements and resolving queries to ensure a seamless experience throughout the Awards process. Build and nurture strong relationships with customers, understanding their objectives and addressing their needs to encourage repeat entries and positive engagement. Provide guidance on crafting compelling award submissions, and ensuring compliance with submission requirements.
- Leading & nurturing a high performance team: Manage and develop a team, providing guidance, support, and training to ensure high performance, effective collaboration, and alignment with Awards program objectives.
- Value Creation: Develop and maintain a database of prospective entrants through targeted outreach, email campaigns, and relationship-building. Collaborate with Marketing team and wider business to achieve revenue targets associated with awards entries.
- Market Research and Strategy: Stay updated on trends and innovations in the fintech and financial services industries to tailor award opportunities to client needs. Record and share customer insights, documenting key interactions and feedback, and providing updates to support continuous improvement of the Awards and customer experience.
- Operational Excellence: Develop expertise on our entry system, website, and materials, enabling you to assist the team and customers with both general and specific queries, ensuring they have a seamless experience. Track and report on progress, attend team meetings to relay valuable customer feedback, and highlight any challenges in order to maintain smooth operations. Ensure all award entries are submitted accurately and on time, meeting all technical and quality standards. Coordinate with internal teams to streamline the awards process and address any challenges. Oversee administrative tasks, including managing entry withdrawals processes, reallocations, and deadline extensions to ensure smooth program operations.
Handle actively welcomes applicants from under-represented backgrounds - we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.
Engagement Lead - B2B Awards employer: Handle Recruitment
Contact Detail:
Handle Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Lead - B2B Awards
✨Tip Number 1
Familiarise yourself with the awards process and the specific requirements for entrants. Understanding the nuances of what makes a successful submission will help you engage effectively with potential customers.
✨Tip Number 2
Network within the fintech and financial services industries to build relationships with potential entrants. Attend relevant events or webinars to connect with individuals who may be interested in entering the awards.
✨Tip Number 3
Stay updated on market trends and customer behaviour by following industry news and reports. This knowledge will enable you to tailor your engagement strategies and demonstrate your expertise to potential entrants.
✨Tip Number 4
Develop strong communication skills to effectively guide entrants through the process. Being approachable and responsive will enhance their experience and encourage repeat entries.
We think you need these skills to ace Engagement Lead - B2B Awards
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Engagement Lead position. Tailor your application to highlight how your experience aligns with managing customer relationships and leading a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and your ability to build strong relationships. Mention specific strategies you have implemented in previous roles that led to improved customer satisfaction or repeat business.
Highlight Relevant Experience: In your CV, emphasise your experience in customer relationship management, team leadership, and any relevant market research. Use quantifiable achievements to demonstrate your impact in previous positions, such as increased customer retention rates or successful project outcomes.
Showcase Your Analytical Skills: Since the role involves analysing customer behaviour and market trends, include examples of how you have used data to inform decisions or improve processes in past roles. This will show your potential employer that you can contribute to the growth of their awards programme.
How to prepare for a job interview at Handle Recruitment
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Engagement Lead position. Familiarise yourself with customer relationship management and how to guide entrants through the awards process, as this will be crucial in demonstrating your fit for the role.
✨Showcase Your Team Management Skills
Be prepared to discuss your experience in managing and developing teams. Highlight specific examples where you've successfully led a team to achieve high performance and collaboration, as this is a key aspect of the job.
✨Demonstrate Customer Engagement Strategies
Think about effective strategies you've implemented in the past to engage customers. Be ready to share examples of how you've built strong relationships and encouraged repeat entries, as this will show your ability to drive customer engagement.
✨Stay Informed on Industry Trends
Research current trends in the fintech and financial services industries. Being able to discuss these trends during your interview will demonstrate your proactive approach and understanding of the market, which is essential for tailoring award opportunities.
