At a Glance
- Tasks: Deliver top-notch customer service and efficiently schedule Field Service Engineers' jobs.
- Company: Join a dynamic manufacturing team in Kingswinford, West Midlands.
- Benefits: Gain valuable experience on a 12-month contract with potential for growth.
- Other info: Enjoy a supportive environment with opportunities to learn and develop.
- Why this job: Be the hero of customer satisfaction while honing your organisational skills.
- Qualifications: Strong communication skills and a knack for organisation are essential.
The predicted salary is between 22000 - 26000 £ per year.
We have a great opportunity for a full-time Customer Service Associate to join our team on a Fixed Term Contract to cover an upcoming maternity leave. This role is based on site at our manufacturing facility in Kingswinford, West Midlands, and we expect the contract to last for 12-months. The purpose of the role is to ensure that a high standard of service is provided to our customers, whilst delivering optimum levels of efficiency and targets.
What you'll be doing:
- Providing excellent customer service, both internally and externally - delighting our customers with each interaction.
- Prioritising and scheduling the Field Service Engineers' jobs (installs, services, breakdowns and reworks) and dealing with associated customer queries via phone and email.
- Effectively planning the engineers’ tasks, with a keen eye for detail and organisation.
- Maximising capacity to deliver targets and reduce windscreen time.
- Setting & optimising all jobs in the most efficient way possible.
- Liaising with sub-contractors to schedule prep work in a timely manner.
- General associated admin tasks.
- Reducing aborts and pro-actively replacing jobs where required on the day.
Customer Service Associate (12-month FTC) in Kingswinford employer: Handicare
Join our dynamic team at our Kingswinford manufacturing facility, where we prioritise a supportive work culture that values excellence in customer service. As a Customer Service Associate, you'll benefit from a collaborative environment that encourages professional growth and development, while enjoying the unique advantage of working in a thriving community known for its commitment to quality and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate (12-month FTC) in Kingswinford
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or difficult customers. We want to see your problem-solving skills in action, so be ready to share examples.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it’s a great way to learn more about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Associate (12-month FTC) in Kingswinford
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight your customer service experience. We want to see how you've delighted customers in the past and how you can bring that same energy to our team!
Be Organised and Detail-Oriented:Since this role involves scheduling and planning, it’s crucial to demonstrate your organisational skills. Share examples of how you've effectively managed tasks or projects in your previous roles.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who take the extra step to connect their skills with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Handicare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Associate. Familiarise yourself with the tasks mentioned in the job description, like scheduling jobs for Field Service Engineers and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about specific situations where you delighted customers or resolved issues effectively. This will give you a chance to highlight your skills and how they align with the company's expectations.
✨Demonstrate Your Organisational Skills
Since the role involves planning and scheduling, be ready to discuss how you manage your time and prioritise tasks. You could even bring a simple example of how you’ve organised a busy workload in the past. This will show that you can handle the demands of the position and keep everything running smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
