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For Companies At a Glance
- Tasks: Engage with customers to retain their loyalty and resolve any issues they face.
- Company: Join Handepay, a leading player in the payments industry with a supportive culture.
- Benefits: Enjoy 25 days leave, competitive salary, uncapped commission, and career growth opportunities.
- Why this job: Make a real impact by helping customers while having fun in a dynamic team.
- Qualifications: Proven sales experience, strong communication skills, and a target-focused mindset.
- Other info: Be part of a vibrant workplace with social events and free refreshments.
The predicted salary is between 26412 - 35000 £ per year.
Haydock, St Helens, Merseyside
Monday-Friday, 9am-5.15pm, 36.25 hours per week
£26,412 basic salary
Uncapped commission and quarterly & annual incentives OTE £35k, top achievers earning £40k+
About the role
- The retentions team are pivotal in helping us achieve our ambitious growth plans and help us ensure that our customers are looked after and rewarded for their loyalty.
- The successful candidate will report into the Retentions Team leader and be part of a team who always put the customer at the heart of everything they do.
- In return you will be part of a fast paced team who are driven to succeed but also have some fun along the way!
- As part of the PayPoint group there are plenty of opportunities for future career development and you’ll get plenty of support along the way.
- Working toward a set of commercial KPIs (retained customers), you will be speaking to existing customers who have either requested their account to be closed or we have identified as being at high risk of leaving.
- You will identify and resolve any issues they have and reinforce the benefits of our proposition, to provide customers with the best solution for them.
Key responsibilities
- Professionally handle all customer contact from various sources (Telephone, letter, email)
- Make outbound calls to customers who are flagged as “at risk”
- Identify and resolve customer issues through effective questioning and objection handling
- Proactively support contract renewals
- Cross sell additional products and services that are of benefit to each customer
- Prepare new pricing quotations for customers (utilising pricing metrics to do this)
- Understand and adhere to industry standards and other compliance/regulatory/best practice guidelines e.g. GDPR / customer duty
- Maintain and develop relationships with internal departments
- Maintain accurate system records – using internal platforms
- Develop an understanding of the UK payments market, specifically understanding competitor propositions and how we compare
- Suggest and implement improvements to working practices and procedures
About you
- Target focused with a proven track record of delivering performance
- Excellent negotiation and objective handling skills
- Strong communicator with a confident telephone manner
- Takes ownership of queries, problems and projects and manages to resolution
- Able to manage own workload and work unsupervised if necessary
- PC Literacy – use of in-house database and MS Office applications
- Team player with a clear focus on providing excellent customer service
- Ability to speak multiple languages, with strong communication skills across diverse cultural backgrounds (Desirable)
About us
Handepay, part of the PayPoint Group, are a leading player in the payments industry because we have a remarkable proposition that is unrivalled and when you combine this with our core values of transparency, honesty and integrity, it is clear to see why our Trust Pilot reviews are the best in the industry. Our employees speak highly of us because we believe that every customer and every employee counts. We treat you as an individual and make sure you are fully supported to achieve your goals.
Benefits
- 25 days annual leave, plus 8 UK bank holidays
- Company share incentive plan
- Free on-site parking
- Contributory pension scheme and life assurance (subject to conditions)
- Structured induction and ongoing training and support
- Opportunity to progress through the business
- Discounts through our employee benefits platform
- Offices conveniently located on the A580, close to M6
- Employee social events and lunches
- Free refreshments provided
You may also have experience in the following: Sales Executive, Sales Manager, Account Executive, Account Manager, Account Management, Business Development Manager, Business Development Executive, Customer Service, Relationship Management, Sales, Inbound, Outbound, etc.
Retentions Advisor in Haydock employer: Handepay
Contact Detail:
Handepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retentions Advisor in Haydock
✨Tip Number 1
Get to know the company inside out! Research Handepay and the PayPoint Group, so you can chat confidently about their values and what makes them tick. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, it’s crucial to sound confident and friendly. Try role-playing with a mate or even in front of a mirror to nail that perfect telephone manner.
✨Tip Number 3
Prepare for those tricky questions! Think about how you'd handle objections or resolve customer issues. Having a few solid examples up your sleeve will help you shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Retentions Advisor in Haydock
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retentions Advisor role. Highlight your experience in customer service and sales, and show us how you can help keep our customers happy and loyal!
Show Off Your Skills: We want to see your negotiation and objection handling skills shine through. Use specific examples from your past roles to demonstrate how you've successfully resolved customer issues or retained clients.
Be Personable: Remember, we’re looking for someone who can connect with our customers. Use a friendly tone in your application and let your personality come through. We love a bit of character!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Handepay
✨Know Your Customer
Before the interview, take some time to research the company and its customer base. Understand their needs and how the retentions team plays a role in keeping customers happy. This will help you demonstrate your commitment to customer service during the interview.
✨Showcase Your Skills
Prepare examples of your negotiation and objection handling skills. Think of specific situations where you've successfully resolved customer issues or retained clients. This will show that you have the experience needed for the role and can handle the challenges that come with it.
✨Be Target-Focused
Since this role is all about meeting KPIs, be ready to discuss how you've achieved targets in previous roles. Share your strategies for staying motivated and focused on goals, as this will resonate well with the interviewers looking for a driven candidate.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within the PayPoint group. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
