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- Tasks: Provide top-notch customer service and technical support for card payment queries.
- Company: Join a leading company in the card payment industry.
- Benefits: Enjoy 25 days annual leave, pension scheme, and life assurance.
- Why this job: Kickstart your career in customer service with full training and support.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Work in a supportive team environment with opportunities for growth.
The predicted salary is between 24055 - 24055 £ per year.
Your role will be to provide customer service to existing customers.
Key responsibilities:
- Take ownership of queries from existing customers about their card payment facilities
- Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required
- Provide technical support for Ecommerce and Virtual Terminal customers
- Follow the procedures provided to you by your Manager and Senior Member of the Team
- Develop an understanding of the card market and industry standards
To succeed you'll have:
- Team player with clear focus on providing excellent customer service
- Tolerant and empathic communicator with confident telephone manner
- Takes ownership of queries, problems and projects and manages to resolution
- Able to manage own workload and work unsupervised if necessary
- PC Literacy – use of in-house database and MS Office applications
- Attention to detail
Benefits:
- 25 days annual leave, plus 8 UK bank holidays
- Contributory pension scheme
- Life assurance
- Full training provided. Plus ongoing training and support
Our contracted working hours are 36.25 per week, Monday to Friday 9am-5.15pm.
Apply today for this fantastic opportunity to join a market leader!
Customer Support Advisor in Haydock employer: Handepay
Contact Detail:
Handepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Haydock
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to sound confident and empathetic. Role-play with a friend or family member to get comfortable with handling queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our fantastic team at StudySmarter!
We think you need these skills to ace Customer Support Advisor in Haydock
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've handled queries and provided support in the past, so share specific examples that showcase your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what we need to know about you and why you're a great fit for the role!
Tailor Your Application: Make sure to customise your application to match the job description. Use keywords from the listing, like 'ownership of queries' and 'technical support', to show us you understand what we're looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Handepay
✨Know Your Stuff
Before the interview, make sure you understand the basics of card payment facilities and the eCommerce landscape. Brush up on industry standards and be ready to discuss how they relate to customer service.
✨Showcase Your Communication Skills
As a Customer Support Advisor, you'll need to demonstrate your ability to communicate clearly and empathetically. Practice answering common customer queries out loud, focusing on maintaining a confident and friendly tone.
✨Demonstrate Ownership
Be prepared to share examples of how you've taken ownership of problems in the past. Think of specific situations where you managed a query from start to finish, showing your ability to resolve issues independently.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and the company.
