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- Tasks: Join our Infrastructure Team to enhance IT stability and automation.
- Company: Handepay is a forward-thinking company focused on next-gen cloud technology.
- Benefits: Enjoy hybrid work, 25 days leave, share incentives, and employee discounts.
- Why this job: Be part of a dynamic team driving innovation in a supportive culture.
- Qualifications: Experience with Windows/Linux, incident management, and cloud technologies required.
- Other info: Weekly office visits to Liverpool; inclusive workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Please note this role is Hybrid and will require office visits weekly to Liverpool
Why are we recruiting?
We have an exciting opportunity to join our Infrastructure Team as an Infrastructure Engineer to help us drive stability and improvements to our PayPoint Group’s IT Infrastructure while we continue to push forward with our next gen cloud technology and automation.
What will you be doing?
Infrastructure engineers will ensure automation of tasks is at the forefront of speed to deployment of new project work or existing improvements to the infrastructure.
The ideal person will have a proven track record in the installation, support and maintenance of advanced Windows and Linux Technologies and be able to demonstrate managing incidents through to resolution. They will be able to demonstrate an understanding of Infrastructure services to an elevated level for On-Premise, and In-Cloud technologies. Previous experience of working in the financial sector or an ability to provide examples of working in a service critical environment are advantageous.
As an Infrastructure Engineer they will be responsible for ensuring the Infrastructure Services meet all regulatory requirements, namely PCI DSS, ISO27001, and Cyber Security Essentials. This will include the introduction of standards to ensure conformity within the PayPoint environments.
Be responsible for and deliver
• Operational support of the Infrastructure carrying out 2nd and 3rd line analysis of incidents and problems
• Engaging with relevant 3rd party support to assist with incident resolution
• Resolution, Root Cause Analysis, Impact Analysis and Escalation, should be carried out in a timely
• manner with detailed documented in the ticketing platform
• Ensure compliance and operation within all company controls and security standards
• Assist with Projects and Infrastructure Delivery
• Proactively driving automation of infrastructure tasks to guarantee the outcome of repeatable tasks
• Identify improvements to existing process ensuring that with agreement, these improvements are implemented in line with PayPoint and Handepay standards
• Service improvement through best practise and new and innovative technologies
• Ensure consistency and quality of the service so that all support tickets are progressed in line with operational service levels
• Review and approve changes in line with the Change Management Process
• Implement, maintain and test PayPoint DR services as and when required to do so
• Update documentation, policies and procedures as well as ensuring that they are followed
• Cover on call for 1 week out of 4 per month
• And any other duties where applicable
What would we like from you?
Proven Production Support or Project Delivery experience
Proven ability to document and explain designs
Detail orientated with strong written and verbal communication skills
Expert Knowledge in the following –
Windows Server OS’s (Ideally from 2016 to 2022)
Full Windows Stack including DHCP, DNS, AD
Linux (Ideally Ubuntu, RedHat and Rocky)
Microsoft Exchange 2013/2016
Microsoft Office 365
Microsoft Azure Stack from Compute, Networking, to Azure Active Directory
Hyper-V
Proven support experience in the following –
VMWare
NetApp
System Center
Cisco, Routers and Switches
Microsoft SQL
IaC Technologies (Ansible, Terraform, etc)
Understanding of security in relation to network, server, applications, data and databases
It would be great if you already have…
PCI-DSS compliance
Proficient in PowerShell Scripting, Bash Scripting or Python
Windows Storage Spaces and Storage Spaces Direct
HPE Hardware
Design of Highly Available Systems
Experience in –
Delivering projects and solutions from inception to completion
Any experience with the following software products:
zScaler
CrowdStrike
SIEM
Solarwinds
Zabbix
Grafana
Azure DevOp’s
Jenkins
What can we do for you?
The majority of this role will be remote(Hybrid) but will require some travel to our bright and modern offices in Liverpool
• 25 days annual leave plus 8 bank holidays
• Share Incentive Scheme
• Electric Vehicle Scheme
• Life Assurance
• Discounts through our employee benefits platform
• Opportunity to progress through the business
• Employee social events, lunches and activities
• Free refreshments provided
• Contributory company pension scheme.
At Handepay, we are committed to creating an inclusive culture where everyone can thrive and feel a sense of belonging. Handepay is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Handepay | Infrastructure Engineer employer: Handepay
Contact Detail:
Handepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Handepay | Infrastructure Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows Server OS, Linux distributions, and Azure Stack. Having hands-on experience or relevant projects to discuss can set you apart during the interview.
✨Tip Number 2
Highlight any previous experience you have in a service-critical environment, especially within the financial sector. Be prepared to share examples of how you've managed incidents and ensured compliance with standards like PCI DSS and ISO27001.
✨Tip Number 3
Showcase your problem-solving skills by preparing to discuss specific incidents you've resolved in the past. Emphasize your ability to conduct root cause analysis and implement improvements based on your findings.
✨Tip Number 4
Since this role involves automation, be ready to talk about your experience with IaC technologies like Ansible or Terraform. If you have any scripts or automation projects, consider sharing them to demonstrate your capabilities.
We think you need these skills to ace Handepay | Infrastructure Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows and Linux technologies, as well as any relevant project delivery or production support experience. Use specific examples that demonstrate your skills in automation and incident management.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of regulatory requirements like PCI DSS and ISO27001, and how your background aligns with the responsibilities outlined in the job description.
Showcase Relevant Skills: Clearly list your technical skills, especially those mentioned in the job description such as PowerShell scripting, Azure Stack, and experience with VMware. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Infrastructure Engineer.
How to prepare for a job interview at Handepay
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows and Linux technologies in detail. Highlight specific projects where you successfully managed incidents or implemented automation, as this aligns closely with the role's requirements.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled complex incidents in the past. Discuss your approach to root cause analysis and how you ensured timely resolutions, as this will showcase your ability to manage critical situations effectively.
✨Understand Compliance Standards
Familiarize yourself with PCI DSS, ISO27001, and Cyber Security Essentials. Be ready to explain how you've ensured compliance in previous roles, as this is crucial for the Infrastructure Engineer position.
✨Emphasize Automation Experience
Since the role focuses on driving automation, be ready to discuss any experience you have with IaC technologies like Ansible or Terraform. Share specific examples of how you've automated tasks to improve efficiency in your previous positions.
