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- Tasks: Help customers with card payment queries and provide technical support.
- Company: Join Handepay, a top player in the payments industry known for integrity and transparency.
- Benefits: Enjoy a competitive salary, 25 days leave, pension scheme, and life assurance.
- Why this job: Be part of a supportive team that values work-life balance and personal growth.
- Qualifications: Must be a team player with strong communication skills and PC literacy.
- Other info: Full training provided, plus ongoing support to help you succeed.
The predicted salary is between 19244 - 28866 £ per year.
Your role will be to provide customer service to existing customers.
Key responsibilities:
- Take ownership of queries from existing customers about their card payment facilities
- Act as a single point of ownership for all other customer service queries, liaising with other suppliers / business partners as required
- Provide technical support for Ecommerce and Virtual Terminal customers
- Maintain accurate system records
- Follow the procedures provided to you by your Manager and Senior Member of the Team
- Develop an understanding of the card market and industry standards
To succeed you'll have:
- Team player with clear focus on providing excellent customer service
- Tolerant and empathic communicator with confident telephone manner
- Takes ownership of queries, problems and projects and manages to resolution
- Able to manage own workload and work unsupervised if necessary
- PC Literacy - use of in-house database and MS Office applications
- Attention to detail
About Handepay:
Handepay, part of the PayPoint Group, are a leading player in the payments industry because we have a remarkable price proposition that as yet, is unrivalled. When you combine this with our core values of honesty, transparency and integrity, it is clear to see why our Trust Pilot reviews are the best in the industry! Our employees speak highly of us because we believe that every customer and every employee counts.
Our contracted working hours are 36.25 per week Monday to Friday with a level of flexibility required. We are focused on ensuring our team enjoy a good work-life balance.
How you'll be rewarded:
- £24,055 basic salary
- 25 days annual leave, plus 8 UK bank holidays
- Contributory pension scheme
- Share incentive scheme
- Life assurance
- Full training provided. Plus on-going training and support
Apply today for this fantastic opportunity to join a market leader!
Customer Support Advisor employer: Handepay
Contact Detail:
Handepay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor
✨Tip Number 1
Familiarise yourself with the card payment industry and current trends. Understanding the market will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires a confident telephone manner, consider role-playing scenarios with friends or family to build your confidence in handling various customer situations.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've taken ownership of issues in previous roles. This will highlight your capability to manage queries and projects to resolution, which is crucial for this position.
✨Tip Number 4
Research Handepay and its core values. Being able to align your personal values with those of the company can set you apart from other candidates and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Support Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Support Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Emphasise your ability to manage queries, provide technical support, and work independently, as these are crucial for this role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer queries in the past and demonstrate your understanding of the card payment industry.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the Customer Support Advisor role.
How to prepare for a job interview at Handepay
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Share specific examples of how you've successfully resolved customer queries and provided excellent service, as this is crucial for the Customer Support Advisor position.
✨Demonstrate Empathy and Communication
Prepare to discuss how you handle difficult conversations with customers. Emphasise your ability to listen actively and respond empathetically, as a tolerant and empathic communicator is essential for this role.
✨Understand the Company and Industry
Research Handepay and the payments industry before your interview. Familiarise yourself with their values, services, and market position, as this knowledge will show your genuine interest in the company and help you stand out.
✨Be Ready to Discuss Technical Support Experience
Since the role involves providing technical support for Ecommerce and Virtual Terminal customers, be prepared to talk about any relevant technical skills or experiences you have. This could include familiarity with databases or software applications that are similar to what Handepay uses.