At a Glance
- Tasks: Join our fun Credit Control Team, chasing payments and managing customer accounts.
- Company: Merchant Rentals provides tailored asset finance solutions across the UK, helping businesses with card payments.
- Benefits: Enjoy flexible working hours, 25 days leave, and discounts on employee benefits.
- Other info: Work from Liverpool or Haydock, with a vibrant office atmosphere and a dress for your day policy.
- Why this job: Develop your career in a supportive environment with opportunities for progression and regular social events.
- Qualifications: Confident communication skills and good PC knowledge; debt collection experience is a plus but not essential.
The predicted salary is between 20000 - 30000 € per year.
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Collections Administrator
£25,066 per annum
Location: Liverpool & Haydock, Merseyside
Working hours: Monday - Friday, hours per week, flexible working hours.
Role:
Our 4-strong Credit Control Team is fun, friendly, and hardworking. We are looking for a like-minded individual with confident communication skills to develop a fulfilling career in credit control.
You will be responsible for chasing high volume/low value debts of around 3,000 debtors per month. You must be target-driven and able to meet and exceed team targets. Your role involves proactively chasing payments from customers to maximize cash collection.
Main Duties:
- Handle customers with tact and diplomacy, demonstrating empathy while focusing on debt recovery targets.
- Understand various Hire Agreements and industry regulations such as FCA, GDPR, Consumer Credit Act, and treating customers fairly.
- Maintain strong PC skills, especially in MS Office applications.
- Maintain accurate records and provide reports on arrears, managing cases to termination or escalation as needed.
- Deal with Direct Debit failures, chasing outstanding/late payments, and making informed decisions regarding failed Direct Debits.
Previous experience in Debt Collection is useful but not essential.
Essential Skills and Attributes:
- Team player focused on customer service, quality, and accuracy.
- Excellent telephone manner.
- Takes ownership of queries, problems, and projects, managing to resolution.
- Able to manage own workload and work independently if necessary.
- Good experience with Microsoft Office, including Excel and Word.
- Understanding of terms and conditions of Hire Agreements.
- Knowledge of industry standards, Data Protection Act, and Consumer Credit Act.
- Alignment with company objectives and personal development plans.
About Our Company:
Merchant Rentals, part of the PayPoint Group, specializes in providing tailored asset finance solutions across the UK, helping businesses accept card payments through various payment terminal technologies. We manage over 30,000 UK customers and seek a skilled Collections Administrator to join our Credit Control team.
This is a permanent role, Monday to Friday, with flexible hours. Our shared services center is based in Liverpool city center. The role requires 2 days per week in Liverpool, with the remaining days flexible between Haydock, Liverpool, or home depending on role requirements.
Benefits:
- 25 days annual leave plus 8 UK bank holidays
- Flexible working arrangements
- Contributory pension scheme and life assurance
- Discounts via employee benefits platform
- Employee assistance program
- Cycle to work scheme
- Vibrant Liverpool offices on Chapel Street
- Opportunities for career progression
- Regular social events and activities
- Dress for your day policy
- Free refreshments
Collections Administrator in Liverpool employer: Handepay
Merchant Rentals is an excellent employer that fosters a vibrant and supportive work culture in the heart of Liverpool. With flexible working arrangements, generous annual leave, and a focus on employee growth through regular social events and career progression opportunities, we ensure our Collections Administrators thrive both personally and professionally. Join our fun and friendly Credit Control Team, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Administrator in Liverpool
✨Tip Number 1
Familiarise yourself with the key industry regulations mentioned in the job description, such as the FCA and GDPR. This knowledge will not only help you understand the role better but also demonstrate your commitment to compliance during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires an excellent telephone manner, consider role-playing scenarios with a friend or family member to build confidence in handling customer queries and debt recovery conversations.
✨Tip Number 3
Get comfortable with Microsoft Office, particularly Excel and Word. You might want to brush up on creating reports and managing data, as these skills will be crucial for maintaining accurate records and providing updates on arrears.
✨Tip Number 4
Research Merchant Rentals and their services to understand their business model and customer base. This insight will allow you to align your answers with the company's objectives during interviews, showcasing your enthusiasm for the role and the company.
We think you need these skills to ace Collections Administrator in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Collections Administrator role. Emphasise your communication skills, ability to manage workloads, and any experience with debt collection or customer service.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific aspects of the job description, such as your understanding of industry regulations and your target-driven mindset.
Highlight Relevant Skills:In your application, clearly outline your proficiency in Microsoft Office, particularly Excel and Word. Discuss your ability to handle customer queries with empathy and tact, as these are essential for the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Handepay
✨Showcase Your Communication Skills
As a Collections Administrator, you'll need to demonstrate confident communication skills. During the interview, practice articulating your thoughts clearly and concisely. Use examples from past experiences where you successfully handled customer queries or resolved issues.
✨Understand the Industry Regulations
Familiarise yourself with key regulations such as the FCA, GDPR, and the Consumer Credit Act. Being able to discuss these during your interview will show that you are knowledgeable and serious about the role, which is crucial for handling debt recovery.
✨Demonstrate Your Team Spirit
The company values teamwork, so be prepared to discuss how you've worked effectively in a team setting. Share specific examples of how you contributed to team goals or supported colleagues in achieving targets.
✨Highlight Your Technical Skills
Since strong PC skills are essential, especially in MS Office, be ready to talk about your experience with these applications. You might even want to mention any specific projects where you used Excel or Word to manage data or create reports.
