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- Tasks: Manage mortgage applications and build relationships with brokers for smooth processing.
- Company: Handelsbanken is a relationship bank focused on local service and customer needs.
- Benefits: Enjoy competitive salary, private medical insurance, and a generous pension contribution.
- Why this job: Join a supportive culture that values personal development and long-term career growth.
- Qualifications: CeMap qualification required; experience with intermediaries and excellent customer service skills essential.
- Other info: Open to all backgrounds; we encourage diverse applicants to apply.
The predicted salary is between 36000 - 60000 £ per year.
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Job Introduction
Handelsbanken for Intermediaries operations channel named ‘Broker Connect’ takes responsibility for handling selected intermediary introduced mortgages through their initial lifecycle. Where these opportunities align with our current relationship model and low risk credit appetite, Broker Connect manage the broker advised mortgage through to drawdown before passing over to the local branch to manage and develop the longer-term relationship. A strong partnership with our branch colleagues and intermediaries throughout this process is therefore essential.
Job Introduction
Handelsbanken for Intermediaries operations channel named ‘Broker Connect’ takes responsibility for handling selected intermediary introduced mortgages through their initial lifecycle. Where these opportunities align with our current relationship model and low risk credit appetite, Broker Connect manage the broker advised mortgage through to drawdown before passing over to the local branch to manage and develop the longer-term relationship. A strong partnership with our branch colleagues and intermediaries throughout this process is therefore essential.
The post holder will be responsible for the mortgage affordability assessment, credit and AML processes, along with ensuring the smooth passage of business through to drawdown. With recent experience either working for a UK lender and/or as a mortgage broker, the successful candidate will be able to demonstrate many examples of recent broker RMC cases that they have completed.
They will maintain strong relationships with the ‘partnered’ intermediaries to ensure the smooth processing of business, providing weekly/ trigger event updates to the introducer, branch and client.
The post holder will be expected to establish and maintain strong working relationships with our key internal stakeholders for this role which include: the Branch Network, specifically Branch Managers, Head of Connect, Head of National Intermediaries, Broker Connect Business Development Managers, Mortgage Support, Credit, Finance, Risk, Compliance and Internal Audit.
Main Responsibilities
- Responsible for the smooth processing of new business introduced to the Broker Connect. Building relationships with the intermediaries and ensuring satisfaction through the provision of excellent customer service.
- Demonstrating a sound understanding of, and an ability to work within the Bank\’s Credit Policy.
- The ability to interpret financial information provided by customers, evaluate lending propositions, assess & formulate risk ratings correctly and structure transactions.
- Using the appropriate Bank systems to complete credit applications and document regulated mortgage paperwork.
- Maintain relationships with intermediaries and professional firms.
- A demonstrable understanding of the mortgage and other individual banking products offered by Handelsbanken and a good understanding of competitor products, relevant industry and market driven trends.
- Being able to demonstrate an ability to identify and recommend (to the receiving branch), the appropriate non MCOB regulated Handelsbanken product/s.
- General administration, preparation of legal documentation for accounts and mortgages, maintaining customer’s files (including CDD/AML requirements).
- Working with the rest of the team to ensure the highest levels of (i) customer service, and (ii) Good Administrative Order, as well as supporting branches achieve their new Private Mortgage business plan goals.
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply – so if you are worried you don\’t meet all the criteria, get in touch anyhow and let us do the worrying…
- CeMap qualification is essential
- Experience of working with intermediaries, processing RMC’s
- Excellent customer service skills
- The ability to manually assess and underwrite a lending proposition, which often incorporates multiple income sources and non-standard collateral characteristics
- A good understanding of the MCOB, being able to demonstrate a good track record of RMC completions, satisfactory file checks and good customer outcomes
- Attention to detail and a methodical approach
- Good knowledge of Microsoft Office tools, especially Excel, Word and PowerPoint
- Structured work practice and a strong sense of administrative order
- Excellent verbal and written communication skills
- Ability to build strong professional relationships at all levels and represent Handelsbanken effectively
- Passionate, committed and driven to achieve our growth objectives, demonstrating resilience at times when case volumes are higher than expected
- Interpersonal skills and the ability to work well with impact with people at all levels
- Integrity and discretion
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
- We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
- Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
- A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk .
Seniority level
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Entry level
Employment type
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Employment type
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Sales and Business Development
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Industries
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Mortgage Account Manager - Broker Connect employer: Handelsbanken
Contact Detail:
Handelsbanken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Account Manager - Broker Connect
✨Tip Number 1
Familiarise yourself with Handelsbanken's values and culture. Understanding their decentralised approach and commitment to customer relationships will help you align your responses during interviews, showcasing how you can contribute to their ethos.
✨Tip Number 2
Network with current or former employees of Handelsbanken, especially those in similar roles. They can provide valuable insights into the company’s expectations and the nuances of the Broker Connect operations, which can give you an edge in discussions.
✨Tip Number 3
Brush up on your knowledge of mortgage products and the current market trends. Being able to discuss recent developments in the mortgage sector will demonstrate your expertise and enthusiasm for the role during interviews.
✨Tip Number 4
Prepare specific examples from your past experience that highlight your ability to build strong relationships with intermediaries and manage complex mortgage cases. This will help you illustrate your suitability for the Mortgage Account Manager position effectively.
We think you need these skills to ace Mortgage Account Manager - Broker Connect
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Mortgage Account Manager at Handelsbanken. Familiarise yourself with their Broker Connect operations and how they manage relationships with intermediaries.
Tailor Your CV: Highlight your relevant experience in mortgage assessment, credit processes, and customer service. Make sure to include specific examples of your work with intermediaries and any recent RMC cases you've handled.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for the role and the banking industry. Mention your CeMap qualification and how your skills align with Handelsbanken's values, particularly in building strong professional relationships.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Handelsbanken
✨Know Your Mortgage Basics
Make sure you have a solid understanding of mortgage products, especially those offered by Handelsbanken. Familiarise yourself with MCOB regulations and be prepared to discuss how you would assess lending propositions.
✨Demonstrate Relationship Building Skills
Since the role involves maintaining strong relationships with intermediaries, come prepared with examples of how you've successfully built and maintained professional relationships in your previous roles.
✨Showcase Your Customer Service Experience
Highlight your customer service skills during the interview. Be ready to share specific instances where you provided excellent service, particularly in high-pressure situations or when dealing with complex cases.
✨Prepare for Technical Questions
Expect questions that test your knowledge of credit assessment and risk evaluation. Brush up on your ability to interpret financial information and be ready to explain your thought process in assessing lending propositions.
