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- Tasks: Support our UK Branch office network and provide 1st/2nd line IT support.
- Company: Join Handelsbanken, a relationship bank with a strong local presence.
- Benefits: Competitive day rate, inclusive culture, and opportunities for professional growth.
- Why this job: Be part of a transformative journey in banking technology and customer service.
- Qualifications: Experience in IT support, knowledge of Windows systems, and good communication skills.
- Other info: Dynamic work environment with a focus on equality and diversity.
Please Note We are looking for an experienced Infrastructure Technician (Day Rate Contractor) to join our IT Operations team, who are responsible for providing support to our UK Branch office network as well as our London and Manchester UK offices. You will be based in the Manchester Head Office but must be willing to travel if required, with the standard working hours being 09.00-17.00, and you may be required to work overtime to perform tasks which cannot be carried out during normal business hours on occasion.
Main Responsibilities
- Overspill 1st line hunt group
- Managing customer “walk ups”
- 2nd line support work - Incident and Problem Management
- Software installs + software packaging
- System responsible activities for specific applications
- UK - New Branches/Branch Relocations Projects/Assignments
- Head Office Desk moves
- Asset Management and Hardware Reconciliations
- Colo/DR/BCP Testing and support
- Basic Server Administration
- Document Management: Applications, Process, Technical KB’s and generic user guides (IT internal Hub)
- Property estate check – meeting rooms
- Branch Wifi management
- Operates in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.
Ideal Candidate
- A good understanding and knowledge of providing 1st/2nd line support - General application troubleshooting incl. Bloomberg
- ITIL certified, understanding of Incident, Problem and Change
- Excellent Knowledge of PC/Laptop hardware support
- Excellent Knowledge of Windows 10 Support
- LAN / WAN / TCP IP, DNS , DHCP, Network troubleshooting skills
- Knowledge of Windows Server 2012-2018, SCCM, IIS, SQL, Active Directory
- Active directory administration
- Ability to manage small projects
- Knowledge of IPhone/tablet, Airwatch support
- Knowledge of Microsoft Suite of applications
- HP Service Manager – desirable
- Working within SLA’s
- Good interpersonal and communication skills
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products. We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our Handelsbanken website for further information. At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise.
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
Infrastructure Technician (Day Rate Contractor) in Manchester employer: Handelsbanken
Contact Detail:
Handelsbanken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Technician (Day Rate Contractor) in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Be ready to discuss how your skills in 1st/2nd line support and network troubleshooting can make a difference at Handelsbanken.
✨Tip Number 3
Show off your soft skills! Communication is key in this role, so be sure to highlight your interpersonal skills during interviews. Share examples of how you've effectively managed customer interactions or resolved conflicts.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you think you don’t meet every single requirement, we want to hear from you. Your unique experiences could be just what we’re looking for!
We think you need these skills to ace Infrastructure Technician (Day Rate Contractor) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Infrastructure Technician role. Highlight your experience with 1st and 2nd line support, as well as any relevant projects you've managed. We want to see how your skills match what we're looking for!
Show Off Your Skills: Don’t hold back on showcasing your technical skills! Mention your knowledge of Windows Server, Active Directory, and network troubleshooting. The more we know about your expertise, the better we can see you fitting into our team.
Be Yourself: We value authenticity, so let your personality shine through in your application. Share your passion for IT and how you approach problem-solving. Remember, we’re looking for someone who fits our culture as much as our skill set!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Handelsbanken
✨Know Your Tech Inside Out
Make sure you brush up on your 1st and 2nd line support skills, especially with Windows 10 and server administration. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your practical experience.
✨Showcase Your Project Management Skills
Since the role involves managing small projects, think of examples where you've successfully led a project or task. Highlight your ability to work within SLAs and how you’ve managed timelines and resources effectively.
✨Communicate Clearly and Confidently
Good interpersonal skills are key for this position. Practice explaining technical concepts in simple terms, as you may need to assist non-technical users. This will demonstrate your communication prowess and customer service orientation.
✨Be Ready to Discuss Compliance and Risk Management
Familiarise yourself with the Bank's Risk Management framework. Be prepared to talk about how you've ensured compliance in previous roles and how you would approach risk management in this new position.