Assistant Banking Manager - Maidstone

We have an exciting opportunity to join our Maidstone branch. The role is responsible for the account administration of new and existing customers, including significant direct customer contact, involvement with electronic banking, managing the inward account transfer process, and dealing with customer payments. The role works as part of the Branch team to ensure the highest levels of customer service and to help achieve the goals on the Business Plan.

Responsibilities

• Work alongside the rest of the branch team to achieve joint goals in the branch business plan, involving Corporate and Private Banking Manager colleagues when a customer need has been identified.
• Prepare facility letters and other account documentation.
• Complete all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and acting as the ongoing liaison point with lawyers and valuers, ensuring all conditions precedent and sanctions are satisfied prior to drawdown.
• Conduct ongoing and annual account reviews to ensure compliance with the Bank's documentation and other requirements.
• Provide account administration for new and existing customers, including significant direct customer contact and a commitment to excellent customer service.
• Liaise with internal departments and external counterparties to ensure the highest levels of customer service and good administrative order.
• Support marketing initiatives, assisting the branch in building positive and long-lasting relationships with local professionals, while undertaking daily responsibilities.

Ideal Candidate / Qualifications

• The successful applicant will have the ability to build strong professional relationships at all levels and represent Handelsbanken effectively.
• Effective interpersonal and communication skills (both written and verbal) are essential.
• The applicant must be a strong team player, flexible, proactive and conscientious with a positive attitude.
• The successful candidate will work with integrity and discretion and be able to work effectively under pressure.
• They will have the ability to provide an exceptional level of service to existing and potential customers, with strong attention to detail and an organised approach to work, and be able to demonstrate accuracy.
• Previous experience in dealing with lending documentation/security and AML/KYC procedures for both personal and business customers/transactions would be advantageous.
• A high level of computer literacy (Microsoft Word and Excel) is essential.
• Training will be provided on additional internal IT systems.

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the needs of the individual customer and not on the sale of specific products.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is to ensure we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race, religion or belief, sex, gender reassignment or sexual orientation.

At Handelsbanken, we value our unique culture and values, including trust and respect for each individual. We nurture a work environment where people flourish and are empowered to take decisions in their areas of expertise. We take a long-term perspective in everything we do and want each employee who joins us to build a long-term successful career with the Bank.

What is in it for you?

• We have a wide range of learning and development available, empowering colleagues to take ownership of their own development.
• Competitive salary and an extensive range of benefits, including private medical insurance, income protection and life assurance.
• A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds).

Application steps

Your journey with us begins once you have submitted your application. A Handelsbanken recruiter will review your details and may arrange a phone conversation if you match the role requirements. If there is a mutual fit, you will be invited to participate in an interview. Our Talent Acquisition team can provide support if you need additional time to prepare for an interview or have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk.