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- Tasks: Assist with account administration and provide excellent customer service in a dynamic banking environment.
- Company: Join Handelsbanken, a relationship bank focused on local decision-making and customer needs.
- Benefits: Enjoy competitive salary, private medical insurance, and a generous pension contribution of 15%.
- Why this job: Be part of a supportive team culture that values personal development and long-term career growth.
- Qualifications: Strong interpersonal skills, attention to detail, and proficiency in Microsoft Word and Excel required.
- Other info: We encourage applicants from all backgrounds; don't hesitate to apply even if you don't meet every criterion.
The predicted salary is between 28800 - 43200 £ per year.
2 weeks ago Be among the first 25 applicants
Job Introduction
An opportunity has arisen within our Morpeth Branch, for an Assistant Banking Manager.
Job Introduction
An opportunity has arisen within our Morpeth Branch, for an Assistant Banking Manager.
The role is responsible for the account administration of new and existing customers including significant direct customer contact, involvement with electronic banking, managing the inward account transfer process, dealing with customer payments etc.
You will work as part of the Branch team to ensure the highest levels of customer service, as well as working together to achieve the goals on the Business Plan.
Main Responsibilities
- Preparation of facility letters and other account documentation
- Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison with lawyers and valuers ensuring all conditions precedent /conditions of sanction are satisfied prior to draw down (you are a line of defence)
- Ongoing and annual account reviews to ensure compliance with the Bank\’s documentation and other requirements
- Account administration of new and existing customers including significant direct customer contact and providing excellent customer service
- Liaison with internal departments and external counterparties to ensure the highest levels of (i) customer service and (ii) Good Administrative Order are delivered
- Support of marketing initiatives, assisting branch in building positive and long lasting relationships with local professionals, whilst undertaking daily responsibilities
- General office management and providing support to the Branch Manager regarding Health & Safety issues, Compliance, general administration, self-assessment etc.
- A demonstrable understanding of the products offered by Handelsbanken and a good understanding of competitor products, relevant industry and market driven trends
- Involve Account Manager colleagues when a customer need has been identified
Ideal Candidate
Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply – so if you are worried you don\’t meet all the criteria, get in touch anyhow and let us do the worrying…
- Excellent interpersonal skills and the ability to work well with impact, being able to build relationships with people at all levels
- Ability to work well under pressure
- Attention to detail and an organised approach to work
- Exceptional customer service skills
- High level of computer literacy (Microsoft Word and Excel) is essential
- Assertive, flexible, proactive and conscientious
- A strong team player with a positive attitude
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.
What is in it for you?
- We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
- Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
- A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Application next steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk .
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Finance and Sales
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Industries
Banking
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Assistant Banking Manager - Morpeth employer: Handelsbanken
Contact Detail:
Handelsbanken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Banking Manager - Morpeth
✨Tip Number 1
Familiarise yourself with Handelsbanken's values and culture. Understanding their decentralised approach and commitment to customer relationships will help you align your responses during the interview, showcasing that you're a good fit for their team.
✨Tip Number 2
Brush up on your knowledge of banking products and services, particularly those offered by Handelsbanken. Being able to discuss these confidently will demonstrate your interest in the role and your readiness to engage with customers effectively.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer service in previous roles. Highlighting specific instances where you've gone above and beyond can set you apart from other candidates and show your suitability for the Assistant Banking Manager position.
✨Tip Number 4
Network with current or former employees of Handelsbanken if possible. Gaining insights into their experiences can provide you with valuable information to reference during your interview, making you more relatable and informed.
We think you need these skills to ace Assistant Banking Manager - Morpeth
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Assistant Banking Manager position. Highlight your relevant experience in account administration and customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your interpersonal skills, attention to detail, and any relevant banking or finance experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your background makes you a great fit for Handelsbanken and their customer-focused approach.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Handelsbanken
✨Know the Company
Before your interview, take some time to research Handelsbanken. Understand their values, culture, and the services they offer. This will help you align your answers with what they are looking for and show that you're genuinely interested in the role.
✨Demonstrate Customer Service Skills
As an Assistant Banking Manager, exceptional customer service is key. Prepare examples from your past experiences where you've successfully handled customer interactions or resolved issues. This will highlight your ability to provide excellent service.
✨Showcase Your Teamwork
The role requires working closely with a branch team. Be ready to discuss how you've collaborated with others in previous roles. Highlight any specific projects or situations where teamwork led to success.
✨Prepare for Technical Questions
Since the position involves account administration and electronic banking, brush up on relevant software and banking processes. Be prepared to answer questions about your computer literacy and any experience you have with banking systems.
