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For Companies At a Glance
- Tasks: Assist in managing customer accounts and ensure excellent service delivery.
- Company: Join Handelsbanken, a relationship bank focused on local decision-making and customer needs.
- Benefits: Enjoy competitive salary, private medical insurance, and a generous pension contribution.
- Why this job: Be part of a supportive culture that values personal development and long-term career growth.
- Qualifications: Strong communication skills and attention to detail are essential; experience in banking is a plus.
- Other info: This role is fully office-based in Gloucester, perfect for those seeking a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Join to apply for the Assistant Banking Manager – Gloucester role at Handelsbanken.
Main Responsibilities
- Working alongside the branch team to achieve joint goals in the branch business plan, involving Corporate and Private Banking Manager colleagues when a customer need has been identified
- Preparation of facility letters and other account documentation
- Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and acting as the ongoing liaison point with lawyers and valuers, ensuring all conditions precedent and conditions of sanction are satisfied prior to drawdown (acting as a line of defence)
- Ongoing and annual account reviews to ensure compliance with the Bank\\\’s documentation and other requirements
- Account administration of new and existing customers including significant direct customer contact and providing excellent customer service
- Involvement and liaison with internal departments, especially CDD, AML remediation and UKJ to ensure branch AML and KYC records meet the highest regulatory standards
- Liaison with internal departments and external counterparties to ensure the highest levels of customer service and good administrative order
- Support of marketing initiatives, assisting the branch in building positive and long lasting relationships with local professionals, whilst undertaking daily responsibilities
- General office management and providing support to the Branch Manager regarding health and safety issues, compliance, general administration, self-assessment etc.
- Additional key deliverables and/or personal development activities to be discussed as part of the Wheel process
Ideal Candidate
Research shows that women are particularly likely to second guess themselves and not apply. If you are worried you don\\\’t meet all the criteria, get in touch anyway and let us do the worrying.
- The successful applicant will have the ability to build strong professional relationships at all levels and represent Handelsbanken effectively, with significant contact with customers and external professionals; effective interpersonal and communication skills are essential.
- The applicant must be a strong team player, flexible, proactive and conscientious with a positive attitude; the successful candidate will work with integrity and discretion and be able to work effectively under pressure.
- Deliver an exceptional level of service to existing and potential customers with strong attention to detail and an organised approach to work; able to demonstrate accuracy.
- Previous experience in dealing with lending documentation/security and AML/KYC procedures for both personal and business customers/transactions would be advantageous.
- A high level of computer literacy (Microsoft Word and Excel) is essential. Training will be provided on additional internal IT systems.
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling decisions at a local level to provide bespoke service. The focus is on the need of the individual customer and not on product sales.
The Bank is committed to embedding good equality and diversity practice into all activities to be an inclusive and welcoming place to work. Handelsbanken values diversity and encourages everyone to apply.
Check our Handelsbanken website for further information. We value trust and respect for each individual, and we aim to nurture a work environment where people flourish and are empowered to take decisions in their areas of expertise.
What is in it for you?
- Wide range of learning and development opportunities
- Competitive salary and benefits, including private medical insurance, income protection and life assurance
- Market-leading pension contribution of 15% paid by the bank, investable in a wide range of funds
Application next steps
Your journey with us begins once you have submitted your application. A Handelsbanken recruiter will review your details and may organise a phone conversation if you match the role requirements. If there is a mutual fit, you will be invited to participate in an interview.
Our Talent Acquisition team can provide support for interview preparation or any needs during the interview process. Please email uk_talent@careers.handelsbanken.co.uk with any requirements.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Finance and Sales
- Industries: Banking
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Assistant Banking Manager - Gloucester employer: Handelsbanken
Contact Detail:
Handelsbanken Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Banking Manager - Gloucester
✨Tip Number 1
Familiarise yourself with Handelsbanken's values and culture. Understanding their commitment to customer relationships and local decision-making will help you align your responses during the interview, showcasing how you can contribute to their ethos.
✨Tip Number 2
Prepare examples of your previous experience in customer service and account management. Be ready to discuss specific situations where you demonstrated strong interpersonal skills and attention to detail, as these are crucial for the Assistant Banking Manager role.
✨Tip Number 3
Network with current or former employees of Handelsbanken. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when tailoring your approach during the interview process.
✨Tip Number 4
Brush up on your knowledge of AML and KYC procedures, as well as lending documentation. Being well-versed in these areas will not only boost your confidence but also demonstrate your readiness to handle the responsibilities of the role effectively.
We think you need these skills to ace Assistant Banking Manager - Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in banking, customer service, and compliance. Emphasise any previous roles where you dealt with lending documentation or AML/KYC procedures.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to build professional relationships and your attention to detail.
Showcase Communication Skills: Since effective communication is essential for this role, provide examples in your application of how you've successfully communicated with customers or colleagues in previous positions.
Highlight Teamwork Experience: The role requires a strong team player. Include examples of how you've collaborated with others in past roles to achieve common goals, particularly in a banking or customer service context.
How to prepare for a job interview at Handelsbanken
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Assistant Banking Manager position. Familiarise yourself with lending documentation, AML/KYC procedures, and the importance of customer service in banking.
✨Demonstrate Your Interpersonal Skills
Since this role involves significant customer interaction, be prepared to showcase your communication skills. Think of examples where you've successfully built relationships or resolved conflicts in a professional setting.
✨Showcase Your Team Spirit
As a team player, it's crucial to highlight your ability to work collaboratively. Prepare anecdotes that illustrate how you've contributed to team goals and supported colleagues in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think about how you would handle specific situations related to compliance, customer service, or administrative tasks in a banking environment.
