Salesforce Technical Architect

Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value.

We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity.

Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk.

We offer technologists the opportunity to build lasting careers, deepen their expertise, and contribute to meaningful change. We look for people who care about quality, security, long-term impact, and who want to shape the future of a relationship-led bank.

We also recognise that flexibility can support people to perform at their best, and that it looks different for everyone. While arrangements will depend on the requirements of the role and the needs of the business, we are open to having a conversation around what flexibility could look like for you.

Key responsibilities

Technical Solution Design

• Own end-to-end technical architecture for the Salesforce platform — covering FSC, Omni Studio, Experience Cloud, and integrated systems — ensuring designs are scalable, secure, and aligned to enterprise architecture principles.
• Produce and maintain technical design documents, solution architecture records, integration specifications, and data flow diagrams to organisation standards.
• Define clear boundaries between declarative configuration and programmatic development — making well-reasoned, documented decisions on when custom Apex, LWC, or integration development is warranted.
• Lead technical proof of concept development to validate platform feasibility, performance, and integration patterns ahead of build commitment.
• Evaluate partner and AppExchange products against platform fit, security posture, and total cost of ownership — providing clear recommendations with documented trade-offs.
• Provide technical input into the strategic Salesforce platform roadmap, working with the other architects and Salesforce design authority to align delivery priorities to long-term architecture goals.

Platform Security & Compliance

• Serve as the primary technical authority on Salesforce platform security within the bank — covering authentication architecture, authorisation models, data classification, field-level security, and sharing rules.
• Design and govern authentication and identity patterns for Experience Cloud portals — including SAML 2.0, OIDC, and IdP integration (such as Entra ID) — working closely with InfoSec and enterprise architects.
• Ensure all technical designs comply with the bank's Risk Management Framework, data protection obligations, and applicable regulatory requirements.
• Collaborate with InfoSec on penetration test findings, vulnerability remediation, and platform hardening — translating security requirements into actionable technical controls.

Development Governance

• Set, enforce, and continuously improve Salesforce development standards — including Apex coding standards, LWC design patterns, test coverage requirements, and documentation conventions.
• Conduct thorough code reviews, providing constructive, standards-based feedback, and formally sign off technical designs before development commences.
• Establish and maintain a TestDataFactory strategy and Apex test standards, ensuring test suites are meaningful, maintainable, and performant.
• Champion declarative-first design principles — intervening where custom development is being introduced unnecessarily or without adequate technical justification.
• Identify and remediate technical debt proactively, maintaining a register of known platform risks and agreed resolution timelines.

DevOps & Delivery

• Responsible for the Salesforce DevOps strategy and toolchain — including branching strategy, environment management, pipeline configuration (Azure DevOps), static analysis, and deployment automation.
• Define and govern the environment topology — sandbox tiering, data masking, refresh cadence — ensuring environments are fit for purpose across the delivery lifecycle.
• Ensure metadata dependency management is understood and controlled — advising functional and delivery teams on the implications of cross-team changes.
• Support release planning and coordinate technical release activities, working with delivery teams to ensure deployments are low-risk and reversible where possible.

Team Leadership & Mentoring

• Provide day-to-day technical leadership and direction to the development team — setting expectations for quality, pace, and engineering craft.
• Actively mentor developers at all levels — providing structured guidance on platform capabilities, design thinking, and professional development.
• Drive the team's technical training agenda and certification pathway, aligning skill development to current and upcoming delivery demands.
• Participate in and provide technical leadership within agile ceremonies — sprint planning, backlog refinement, sprint review — ensuring stories are technically sound before sprint entry.
• Contribute to the Salesforce Community of Practice — sharing architectural patterns, lessons learned, and platform expertise across the wider organisation.

What we’re looking for

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…

• Significant CRM experience with demonstratable hands-on Salesforce delivery experience, Technical Architect or Senior Technical Lead role with design authority and delivery accountability.
• Proven track record of architecting and delivering complex, enterprise-grade Salesforce solutions — including multi-system integrations, custom development, and platform-level governance.
• Deep expertise in the Salesforce platform: Apex (classes, triggers, batch, queueable, future), Lightning Web Components, SOQL optimisation, platform events, and Salesforce APIs (REST/SOAP/Bulk).
• Hands-on experience with Financial Services Cloud (FSC) — including the FSC data model, relationship management, KYC/onboarding, case management, and Wealth & Asset Management use cases.
• Practical experience with Omni Studio / Salesforce Industries — including Omni Scripts, FlexCards, DataRaptors, and Integration Procedures — and understanding their technical underpinnings and performance characteristics.
• Experience designing and governing Salesforce DevOps pipelines — branching strategy, environment management, CI/CD tooling (Azure DevOps or equivalent), and metadata deployment tooling (sf CLI, SFDX).
• Experience delivering within a bank or regulated financial services institution — including working with InfoSec, risk, and compliance stakeholders, and designing to regulatory and data protection obligations.
• Solid understanding of the Salesforce security model: profiles, permission sets, sharing rules, field-level security, data classification, and platform encryption.
• Experience designing authentication architectures for Experience Cloud — including SAML 2.0, OIDC flows, and integration with enterprise IdPs (e.g., Microsoft Entra ID / Azure AD).
• Demonstrable experience conducting structured code reviews, enforcing development standards, and building engineering quality culture within a delivery team.

Highly Desirable

• Experience with Salesforce platform performance analysis — governor limit management, query optimisation, async processing patterns, and scalability testing.
• Familiarity with AppExchange product evaluation — security reviews, managed package governance, and ISV partner management.
• Experience contributing toa Salesforce Centre of Excellence or Community of Practice.
• Understanding of enterprise integration patterns — event-driven architecture, MuleSoft or equivalent middleware, and API management.
• Experience with static code analysis tooling (PMD, Salesforce Code Analyser) and test automation frameworks within Salesforce DevOps pipelines.

Salesforce Certifications

Required (or demonstrably in progress):

• Salesforce Platform Developer II
• Salesforce Application Architect (or both: Data Architecture & Management Designer and Sharing & Visibility Designer)
• Salesforce System Architect (or both: Integration Architecture Designer and Development Lifecycle & Deployment Designer)

Strongly Preferred:

• Salesforce Certified Architect (CTA) — or active pursuit of the credential
• Salesforce B2C / Experience Cloud Consultant

Why join Handelsbanken

We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. That’s why, alongside brilliant colleagues, meaningful work and training and development opportunities, we provide a variety of benefits designed with your wellbeing in mind.

In addition, there is a flexible benefits package with the key highlights detailed below.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

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