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- Tasks: Join a team ensuring accurate customer payments and enhancing service quality.
- Company: Handelsbanken, a relationship bank with a strong local presence.
- Benefits: Competitive salary, private medical insurance, and a generous pension contribution.
- Why this job: Gain hands-on banking experience while making a real impact on customer satisfaction.
- Qualifications: Open to college and university students passionate about teamwork and customer service.
- Other info: Collaborate on projects, develop skills, and enjoy a supportive internship environment.
The predicted salary is between 20000 - 30000 £ per year.
Intern – Payment Operations – Location: Manchester
Start Date: 29th June
Duration: 10 weeks
Responsibilities
During your internship, you will be working in a small team of financial professionals, accountable for ensuring that all Handelsbanken customer payments are sent and received accurately and branches are provided with a high level of service so they can deliver high-quality customer outcomes. There will be ample scope for you to develop your payment processing knowledge for all types of domestic and cross-border payments. You will have the opportunity to engage with branch colleagues and internal stakeholders to ensure customer queries are resolved efficiently and in a timely manner. You will also identify process improvements in order to create efficiencies for the department and the Branch network.
Structured programme:
- Real insight into our culture and organisation.
- Opportunity to develop your knowledge and skills within Banking.
- Understanding the core principles of our business before taking on your own responsibilities that will give you hands-on experience.
- Work with a buddy and regular check-ins with your line manager.
- Collaborate with other interns on a business project, developing teamwork, creative thinking and presentation skills.
By the end of the placement you will have delivered work and projects that add value to the Bank and developed skills for the future.
Ideal Candidate
Whether you're transitioning from college or university, in the middle of your studies or a final year student, we welcome you to apply for our Summer Placement programme. We look for candidates who share our values and possess a strong passion for teamwork, personal development and customer service.
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the needs of the individual customer and not on the sale of specific products. The Bank is deeply committed to embedding good equality and diversity practice into all of our activities and encourages applications from all backgrounds.
Benefits
- Competitive salary.
- Private medical insurance.
- Income protection and life assurance.
- Market-leading pension contribution of 15%.
Application
To be considered, please submit an application by Monday 6th April. You will be asked four questions as part of the application to give us an idea of what you know about Handelsbanken, why you want to work here, what you will gain from our Internship and your understanding of our values. Virtual interviews for shortlisted candidates will take place in April and May.
Payment Operations Intern in Manchester employer: Handelsbanken plc
Contact Detail:
Handelsbanken plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Operations Intern in Manchester
✨Tip Number 1
Get to know Handelsbanken inside out! Research their values, culture, and what makes them tick. This will help you stand out in interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former interns on LinkedIn, join relevant groups, and engage in conversations. This can give you insider tips and might even lead to a referral!
✨Tip Number 3
Prepare for those virtual interviews! Practice common questions and think about how your skills align with the role. Don’t forget to have a few questions ready to ask them too – it shows you're keen!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about wanting to join us at Handelsbanken. Don’t miss out!
We think you need these skills to ace Payment Operations Intern in Manchester
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you know a bit about Handelsbanken and what we stand for. This will help you answer those questions with confidence and show us that you're genuinely interested in the role.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for teamwork and customer service – it’s what we value most!
Tailor Your Answers: When answering the application questions, make sure to tailor your responses to reflect how your skills and experiences align with the internship. Highlight any relevant coursework or projects that relate to payment operations.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way to ensure it gets to the right people. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at Handelsbanken plc
✨Know Your Stuff
Before the interview, make sure you research Handelsbanken thoroughly. Understand their values, culture, and what sets them apart in the banking sector. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Showcase Your Team Spirit
Since teamwork is a big part of this role, be prepared to share examples of how you've successfully worked in teams before. Think about specific situations where you contributed to a group project or helped resolve conflicts, as this will highlight your collaborative skills.
✨Prepare for Customer Service Scenarios
Given the focus on customer service in this internship, think about how you would handle various customer queries or issues. Prepare some examples from your past experiences that demonstrate your problem-solving abilities and commitment to providing excellent service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. This could be about the team dynamics, the types of projects you might work on, or how the bank measures success in customer service. It shows you're engaged and eager to learn more about the role.