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For Companies At a Glance
- Tasks: Provide top-notch customer support and manage payment-related queries.
- Company: Reputable banking institution in Manchester with a strong focus on customer service.
- Benefits: Competitive salary, generous pension contribution, and supportive work environment.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Strong communication skills and a passion for helping customers.
- Other info: Fully office-based role with flexible shift patterns.
The predicted salary is between 36000 - 60000 £ per year.
A prominent banking institution is seeking a Customer Support professional in Manchester. This role involves providing telephony-based services and support to customers while adhering to the Bank's Risk Management framework.
Ideal candidates will possess strong customer service ethics and communication skills. The position is fully office-based with shift patterns between 7am to 10pm. Competitive salary and benefits, including a generous pension contribution, are offered.
Customer Support Specialist: Payments & Fraud in Manchester employer: Handelsbanken plc
Contact Detail:
Handelsbanken plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist: Payments & Fraud in Manchester
✨Tip Number 1
Make sure you know the ins and outs of the banking sector, especially around payments and fraud. Brush up on your knowledge about risk management frameworks so you can impress during the interview!
✨Tip Number 2
Practice your communication skills! Since this role is all about telephony-based support, try role-playing with a friend or family member to get comfortable handling customer queries.
✨Tip Number 3
Don’t forget to showcase your customer service ethics. Think of examples from your past experiences where you went above and beyond for a customer, and be ready to share those stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer support.
We think you need these skills to ace Customer Support Specialist: Payments & Fraud in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you’ve handled similar roles in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Support Specialist role. We love seeing genuine enthusiasm for the position and the company.
Showcase Your Problem-Solving Skills: In the banking world, being able to handle payments and fraud issues is key. We recommend including examples of how you've successfully resolved customer issues in previous roles to demonstrate your problem-solving abilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Handelsbanken plc
✨Know Your Stuff
Before the interview, make sure you understand the basics of payments and fraud in the banking sector. Brush up on common issues customers face and how to resolve them. This will show that you're not just a great communicator but also knowledgeable about the industry.
✨Practice Your Communication Skills
Since this role is all about customer support, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family, focusing on how you would handle specific customer scenarios. This will help you feel more confident during the actual interview.
✨Understand the Bank's Values
Research the bank’s mission and values. Be prepared to discuss how your personal ethics align with theirs, especially regarding customer service and risk management. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Be Ready for Shift Questions
Since the position involves shift work, be prepared to discuss your availability and how you manage work-life balance. Think about examples from your past experiences where you've successfully adapted to different schedules, as this will demonstrate your flexibility and commitment.
