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- Tasks: Provide top-notch customer support via phone, helping with payments, transactions, and more.
- Company: Join Handelsbanken, a relationship bank with a strong local presence and supportive culture.
- Benefits: Enjoy competitive pay, private medical insurance, and a fantastic pension contribution.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Looking for enthusiastic self-starters with great communication and customer service skills.
- Other info: Part-time role with flexible shifts, perfect for students seeking valuable experience.
The predicted salary is between 10 - 13 £ per hour.
Handelsbanken Customer Connect is a dynamic department within the Branch Network area providing both a range of telephony based services to our customers as well as administrative and advisory support to our Branch network.
Take calls from individual, corporate and potential customers related to:
- Payments & transfers
- Transactions and balances
- Cards
- Digital support
- Fraud
- Payment Monitoring
- Supporting Branch activities with existing and new initiatives
- Non-branch based interactions
Providing customer solutions and spotting opportunities. Operate in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.
Our Customer Support roles are fully office based at our Manchester City Centre Head Office, due to the nature of the role. The part time working hours are 21 hours a week, on a shift basis. This will consist of 7 hours between the hours of 7am - 10pm, each Saturday, Sunday and one week day.
Responsibilities
- Take calls from individual, corporate and potential customers related to Payments & transfers, Transactions and balances, Cards, Digital support, Fraud, Payment Monitoring and other related activities.
- Provide customer solutions and spot opportunities within non-branch based interactions.
- Support Branch activities with existing and new initiatives.
- Operate in line with the Bank's Risk Management framework and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of concerns to the line manager.
Ideal Candidate / Qualifications
- Enthusiastic and dynamic self-starter
- Strong customer service ethics
- Exceptional communication skills
- Knowledge of a customer support and branch environment
- Excellent verbal and written communication skills: able to interact and deal with queries in a professional manner with both customers and branches
- Ability to work well under pressure with attention to detail
- Excellent organisational skills and the ability to manage a number of tasks
- Confident, professional and friendly telephone manner
Company Information
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long term successful career with the Bank.
What is in it for you?
- Wide range of learning and development available to empower and enable personal development
- Competitive salary and an extensive range of benefits including private medical insurance, income protection and life assurance
- Market-leading pension contribution of 15% paid by the bank, investable in a wide range of funds (including ESG and Shariah funds)
Application steps
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will review your details and will organise a phone conversation if you match the role requirements.
Customer Support Officer - Part Time (21 Hours including Weekends) in Manchester employer: Handelsbanken plc
Contact Detail:
Handelsbanken plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer - Part Time (21 Hours including Weekends) in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Handelsbanken. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident when handling calls and give you a chance to refine your communication skills.
✨Tip Number 3
Show off your problem-solving skills! During the interview, be ready to share examples of how you've successfully resolved customer issues in the past. Highlighting your ability to spot opportunities for improvement can really set you apart.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Support Officer - Part Time (21 Hours including Weekends) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Officer role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your exceptional communication skills. Use clear and professional language in your application to reflect how you'd communicate with our customers.
Be Enthusiastic!: We love a self-starter! Let your enthusiasm shine through in your application. Share why you're excited about the opportunity to work with us at Handelsbanken and how you can contribute to our dynamic team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to our recruitment team, and we can get the ball rolling on your journey with us!
How to prepare for a job interview at Handelsbanken plc
✨Know Your Customer Support Basics
Brush up on your knowledge of customer support principles, especially in a banking context. Be ready to discuss how you would handle common queries related to payments, transactions, and fraud. This will show that you understand the role and can provide effective solutions.
✨Showcase Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with friends or family, focusing on maintaining a friendly and confident tone, just like you would with customers.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you spotted opportunities for improvement or provided innovative solutions. This will highlight your proactive approach and ability to think on your feet.
✨Understand the Company Culture
Familiarise yourself with Handelsbanken's values and their decentralised way of working. Be ready to discuss how you align with their long-term perspective and commitment to empowering employees. This shows that you're not just looking for a job, but a place where you can grow and contribute.
