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- Tasks: Provide top-notch customer support via phone, handling payments, transactions, and digital queries.
- Company: Join Handelsbanken, a relationship bank with a strong local presence and a focus on long-term success.
- Benefits: Enjoy competitive salary, private medical insurance, and a generous pension contribution.
- Why this job: Be part of a dynamic team in a vibrant office environment, making a real difference for customers.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunities for personal development and career growth in a supportive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Handelsbanken Customer Connect is a dynamic department within the Branch Network area providing both a range of telephony based services to our customers as well as administrative and advisory support to our Branch network.
Main Responsibilities:
- Take calls from individual, corporate and potential customers related to Payments & transfers, Transactions and balances, Cards, Digital support, Fraud, Payment Monitoring.
- Support Branch activities with existing and new initiatives.
- Non-branch based interactions providing customer solutions and spotting opportunities.
- Operate in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns to their line manager.
- Work in a fully office-based role at Handelsbanken Manchester City Centre Head Office.
- Adhere to shift patterns (7 hours between 7am and 10pm on a weekly rotating basis).
Ideal Candidate:
- Enthusiastic and dynamic self-starter.
- Strong customer service ethics.
- Exceptional communication skills.
- Knowledge of a customer support and branch environment.
- Excellent verbal and written communication skills: able to interact and deal with queries in a professional manner with both customers and branches.
- Ability to work well under pressure with attention to detail.
- Excellent organisational skills and the ability to manage a number of tasks.
- Confident, professional and friendly telephone manner.
Company Information:
Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long term successful career with the Bank.
What is in it for you?
We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development. Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance. A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds).
Application steps:
Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend.
Customer Support Officer - 9 Month FTC in Manchester employer: Handelsbanken plc
Contact Detail:
Handelsbanken plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer - 9 Month FTC in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Handelsbanken. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer support scenarios with a friend or family member. This will help you feel more confident when handling calls and give you a chance to refine your communication skills.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. This will demonstrate your ability to provide solutions and spot opportunities, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Officer - 9 Month FTC in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Officer role. Highlight your customer service experience and any relevant achievements to grab our attention!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and explain why you’re the perfect fit for our team at Handelsbanken. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your written application demonstrates your exceptional communication skills. Be clear, concise, and engaging in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Handelsbanken plc
✨Know Your Customer Support Basics
Before the interview, brush up on your knowledge of customer support principles, especially in a banking context. Understand common queries related to payments, transactions, and fraud, as this will help you demonstrate your expertise during the conversation.
✨Showcase Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family, focusing on how you would handle customer queries and provide solutions.
✨Demonstrate Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. This will show that you can think on your feet and are capable of spotting opportunities for better customer service.
✨Understand the Company Culture
Research Handelsbanken's values and approach to customer relationships. Being able to align your answers with their long-term perspective and decentralised way of working will impress the interviewers and show that you're a good fit for their team.
