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- Tasks: Assist in account administration and provide top-notch customer service daily.
- Company: Join Handelsbanken, a relationship bank focused on local presence and customer needs.
- Benefits: Enjoy competitive salary, private medical insurance, and a 15% pension contribution.
- Why this job: Be part of a supportive team culture that values your growth and development.
- Qualifications: Strong interpersonal skills, attention to detail, and high computer literacy required.
- Other info: We encourage all backgrounds to apply; inclusivity is at our core.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Job IntroductionAssistant Banking Manager – Edinburgh EastWe have an exciting opportunity to join our Edinburgh East branch as an Assistant Banking Manager. The role is responsible for the account administration of new and existing customers including significant direct customer contact, involvement with electronic banking, managing the inward account transfer process, dealing with customer payments etc.
They will work as part of the Branch team to ensure the highest levels of customer service, as well as working together to achieve the goals on the Business Plan.
Main Responsibilities
Working alongside the rest of the branch team to achieve joint goals in the branch business plan, involving Corporate and Private Banking Manager colleagues when a customer need has been identified
Preparation of facility letters and other account documentation
Completion of all documentary requirements for lending facilities following credit approval through to drawdown, including instructing and being the ongoing liaison point with lawyers and valuers, ensuring all conditions precedent and conditions of sanction are satisfied prior to drawdown (acting as a line of defence)
Ongoing and annual account reviews to ensure compliance with the Bank\’s documentation and other requirements
Account administration of new and existing customers including significant direct customer contact and providing excellent customer service
Liaison with internal departments and external counterparties to ensure the highest levels of customer service and good administrative order is delivered
Support of marketing initiatives, assisting the branch in building positive and long lasting relationships with local professionals, whilst undertaking daily responsibilities
Ideal CandidateResearch (by Harvard University) shows that women are particularly likely to second guess themselves and not apply – so if you are worried you don\’t meet all the criteria, get in touch anyhow and let us do the worrying…
The successful applicant will have the ability to build strong professional relationships at all levels and represent Handelsbanken effectively. There will be significant contact with customers and external professionals and effective interpersonal and communication skills (both written and verbal) are therefore essential.
The applicant must be a strong team player, flexible, proactive and conscientious and bring a positive attitude. The successful candidate will work with integrity and discretion and be able to work effectively under pressure. The successful candidate will have full appreciation of the need to provide and be able to deliver an exceptional level of service to existing and potential customers. They will have strong attention to detail and an organised approach to work, and will be able to demonstrate their ability to work with high levels of accuracy.
Previous experience in dealing with lending documentation/security and AML/KYC procedures for both personal and business customers/transactions would be advantageous. In order to successfully undertake this role, a high level of computer literacy (Microsoft Word and Excel) is essential. Training will be provided on additional internal IT systems
Company Information[We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers].
The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.
Check our Handelsbanken website for further information
At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long term successful career with the Bank.
What is in it for you?
We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Application next stepsYour journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.
How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process – just let us know by email uk_talent@careers.handelsbanken.co.uk.
This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.
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Assistant Banking Manager - Edinburgh East employer: Handelsbanken plc
Contact Detail:
Handelsbanken plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Banking Manager - Edinburgh East
✨Tip Number 1
Familiarise yourself with Handelsbanken's values and culture. Understanding their decentralised approach and commitment to customer relationships will help you align your responses during the interview, showcasing that you're a good fit for their team.
✨Tip Number 2
Brush up on your knowledge of banking products and services, especially those offered by Handelsbanken. Being able to discuss these confidently will demonstrate your interest in the role and your readiness to engage with customers effectively.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer service in previous roles. This is crucial for the Assistant Banking Manager position, as you'll need to illustrate your ability to build strong relationships with clients.
✨Tip Number 4
Practice your interpersonal skills by engaging in mock interviews or networking events. The role requires excellent communication abilities, so being comfortable in conversations will help you stand out during the actual interview process.
We think you need these skills to ace Assistant Banking Manager - Edinburgh East
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Assistant Banking Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Strong CV: Your CV should clearly outline your relevant skills and experiences. Emphasise your customer service abilities, attention to detail, and any experience in banking or finance. Use bullet points for clarity and keep it concise.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Assistant Banking Manager position. Be sure to address how you can contribute to the branch's goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the banking sector.
How to prepare for a job interview at Handelsbanken plc
✨Know the Company and Its Values
Before your interview, take some time to research Handelsbanken's culture and values. Understanding their commitment to customer relationships and local decision-making will help you align your answers with what they value in an employee.
✨Demonstrate Your Customer Service Skills
Since the role involves significant direct customer contact, be prepared to share examples of how you've provided exceptional customer service in the past. Highlight specific situations where you went above and beyond to meet a customer's needs.
✨Showcase Your Attention to Detail
Given the importance of account administration and compliance in this role, be ready to discuss how you ensure accuracy in your work. You might want to mention any systems or processes you use to maintain high standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and be ready to explain your thought process and outcomes.
