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- Tasks: Provide outstanding customer service and meet membership sales goals in a vibrant spa environment.
- Company: Join Hand & Stone, a leading spa franchise with over 500 locations across North America.
- Benefits: Enjoy competitive pay, employee discounts, flexible hours, and ongoing training opportunities.
- Other info: Flexible schedules available for both full-time and part-time roles.
- Why this job: Be part of a fun team while helping clients relax and rejuvenate.
- Qualifications: Must be 18+, organised, detail-oriented, and a strong team player.
The predicted salary is between 35000 - 39000 £ per year.
Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. Hand and Stone Massage and Facial Spa, located in University Place, is seeking a Spa Sales Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding!
Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills! We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! Let us know how we can accommodate you!
Responsibilities:- Meet membership sales goals
- Detailed knowledge of the menu of services – don’t worry, we’ll train you!
- Have excellent customer service to members and guests, while building relationships that last
- Capable of working flexible hours
- Effectively communicate sales, promotions, and service options with clients
- Uphold spa cleanliness standards
- Bring a positive and energetic attitude
- Answer phones, schedule appointments, and file documents
- Perform various other duties as assigned
- Be coachable- receive feedback and apply action steps to achieve together.
- Be flexible- looking for open availability 5 shifts weekly includes Saturdays.
- Competitive Compensation - hourly wage PLUS commissions.
- Contests - do you want to put your sales skills to the test? See what we have in store!
- Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
- Ongoing Training - We are ALWAYS learning and improving.
- Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
- Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
- Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?
- Having a high school diploma or equivalent is required
- Be 18 years old or older
- Be exceptionally organized and have great attention to detail
- Be a strong team player with the ability to work independently with minimal supervision
Spa Sales/Guest services associate in Kent employer: Hand & Stone
Contact Detail:
Hand & Stone Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Sales/Guest services associate in Kent
✨Tip Number 1
Get to know the spa industry! Familiarise yourself with the services offered at Hand & Stone, like massages and facials. This way, when you chat with potential employers, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating outstanding experiences for guests, think of examples from your past where you've gone above and beyond for customers. Share these stories during interviews to highlight your strengths.
✨Tip Number 3
Be flexible and open-minded! The job requires working various shifts, so let potential employers know you're adaptable. Show them that you're ready to jump in wherever needed, whether it's answering phones or scheduling appointments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Hand & Stone team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Spa Sales/Guest services associate in Kent
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Let your energetic and passionate side shine through in your application. Use a friendly tone and don’t be afraid to show off your customer service skills right from the start.
Tailor Your Application: Make sure to customise your application for the Spa Sales Associate role. Highlight any relevant experience or skills that match the job description, especially your ability to build relationships and work in a team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at Hand & Stone
✨Know Your Stuff
Before the interview, take some time to familiarise yourself with Hand & Stone's services and membership options. Being able to discuss their offerings confidently will show that you're genuinely interested and ready to engage with customers.
✨Show Off Your Energy
Since they’re looking for someone with an energetic personality, make sure to bring your enthusiasm to the interview. Smile, maintain eye contact, and let your passion for customer service shine through. They want to see that you can create a positive atmosphere!
✨Be Ready to Share Examples
Prepare specific examples from your past experiences that demonstrate your excellent customer service skills. Think of times when you went above and beyond for a customer or how you handled a challenging situation. This will help you stand out as a strong candidate.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company culture. Inquire about training opportunities or how success is measured in the sales team. This shows that you’re serious about your potential future with them.