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- Tasks: Create unforgettable spa experiences and connect with clients in a vibrant environment.
- Company: Join Hand & Stone, a leader in wellness with 20 years of success.
- Benefits: Flexible shifts, competitive pay, childcare discounts, and growth opportunities.
- Why this job: Make a real difference in people's lives while enhancing your own experience.
- Qualifications: Passion for customer service and a desire to build lasting connections.
- Other info: Enjoy a supportive team culture focused on your well-being and career growth.
The predicted salary is between 13 - 16 £ per hour.
Welcome, Empower, Connect! At Hand & Stone Massage and Facial Spas, our vision is simple: to make each visit the best hour of our client's month. Our Spa Associates play a crucial role in achieving this goal. As the hosts of the spa, they are dedicated to creating 5-star experiences for every client. By connecting with clients, co-workers, and the community, our Spa Associates ensure that each service is memorable and exceptional. Their commitment to excellence helps us fulfill our mission of making every visit the highlight of our clients' month.
What sets Hand & Stone Apart:
- Opportunity: This role is more than just answering the phone. Boost your paycheck with our stress-free membership model. Join the industry leader in wellness, backed by 20 years of proven success. Enjoy a supportive environment where your growth and well-being are our top priorities.
- Convenience: We recognize the demands of a busy schedule and are committed to providing support. We offer a variety of shifts designed to accommodate your lifestyle, ensuring a friendly and stable work environment.
- Training and Growth: Your journey with us goes beyond onboarding. Enhance your spa industry career with Hand & Stone through live sales training webinars and opportunities for lead spa associate and management roles.
- Family Focused: Strike the right work/life balance by making a difference in people’s lives and enhancing your own experience. Enjoy a 10% weekly KinderCare discount for childcare, along with personal care and discounts through the LifeMart program.
Our Spa Associates:
- Meet membership sales goals.
- Have a detailed knowledge of the menu of services.
- Provide excellent customer service to members and guests, while building lasting connections.
- Effectively communicate sales, promotions, and service options with clients.
- Uphold spa cleanliness standards.
- Answer phones, schedule appointments, and file documents.
- Perform various other duties as assigned.
Spa Sales and Guest Service Associate in Plymouth employer: Hand & Stone Franchise Corp
Contact Detail:
Hand & Stone Franchise Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Sales and Guest Service Associate in Plymouth
✨Tip Number 1
Get to know the spa industry! Research Hand & Stone and their services so you can chat confidently about what they offer. This shows you're genuinely interested and ready to connect with clients.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to nail down how you'd greet clients and handle inquiries. Remember, creating that 5-star experience starts with a warm welcome!
✨Tip Number 3
Be ready to showcase your sales skills! Think of examples where you've successfully met sales goals or provided exceptional customer service. We want to see how you can boost those membership sales!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Plus, it shows you’re tech-savvy and ready to embrace the convenience we offer at Hand & Stone. Don’t miss out on this opportunity!
We think you need these skills to ace Spa Sales and Guest Service Associate in Plymouth
Some tips for your application 🫡
Show Your Passion for Wellness: When you're writing your application, let your enthusiasm for the wellness industry shine through! We want to see how much you care about creating those 5-star experiences for our clients. Share any relevant experiences or personal stories that highlight your commitment to making a difference in people's lives.
Tailor Your Application: Make sure to customise your application to fit the Spa Sales and Guest Service Associate role. Highlight your customer service skills and any sales experience you have. We love seeing how your unique background can contribute to our mission of making every visit the highlight of our clients' month!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts and make it easier for us to read!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Hand & Stone!
How to prepare for a job interview at Hand & Stone Franchise Corp
✨Know the Spa Inside Out
Before your interview, make sure you’re familiar with Hand & Stone’s services and membership model. This knowledge will not only impress your interviewers but also help you answer questions about how you can contribute to creating those 5-star experiences for clients.
✨Showcase Your People Skills
As a Spa Sales and Guest Service Associate, connecting with clients is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve gone above and beyond to make someone’s experience memorable—this will highlight your commitment to client satisfaction.
✨Emphasise Teamwork
Hand & Stone values a supportive environment, so be ready to discuss how you work well in a team. Share stories that demonstrate your ability to collaborate with co-workers and contribute to a positive workplace culture. This shows you’re not just focused on individual success but also on helping the team thrive.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities or how the company supports work/life balance. This shows your genuine interest in the role and helps you understand if Hand & Stone is the right fit for you.
