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- Tasks: Deliver outstanding customer service and promote wellness benefits in a vibrant spa environment.
- Company: Join Hand and Stone, a leading spa with a focus on customer satisfaction.
- Benefits: Enjoy flexible schedules, employee discounts, and performance-based bonuses.
- Other info: Experience a professional work environment with exciting contests and rewards.
- Why this job: Be part of a dynamic team that values your contributions and offers growth opportunities.
- Qualifications: Strong communication skills and a positive, energetic attitude are essential.
The predicted salary is between 12 - 15 £ per hour.
Benefits:
- Contests
- Employee rewards program/employee referral bonus
- Bonus based on performance
- Company parties
- Employee discounts
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
Responsibilities:
- Provide excellent customer service to members/guests
- Welcome and greet members/guests upon arrival
- Answer phones, book appointments, sell memberships, gift cards and upgrades
- Follow proper filing procedures/file maintenance
- Promote health/wellness benefits of massage therapy
- Maintain a professional and clean work environment & appearance
- Positive, energetic attitude
- Team player
- Perform various other duties as assigned
What’s in it for you?
- Hourly wage plus commissions and bonuses
- Flexible schedules
- Professional and safe work environment
- Employee discounts
- Employee rewards program/employee referral bonus
- Contests
Job Requirements:
- Excellent personal appearance, good verbal and written communication skills
- Ability to handle stressful situations professionally and multitask with ease while focusing on the guest
Locations
Spa Sales and Customer Service Associate in Hampshire, Portsmouth employer: Hand & Stone Franchise Corp
Contact Detail:
Hand & Stone Franchise Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Sales and Customer Service Associate in Hampshire, Portsmouth
✨Tip Number 1
First things first, make sure you know the ins and outs of the spa industry. Brush up on your knowledge about massage therapy and wellness benefits. This will not only impress during interviews but also help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable with greeting guests and handling inquiries. The more natural you are, the better your chances of landing that job!
✨Tip Number 3
Don’t forget to showcase your positive, energetic attitude! Employers love team players who can keep the vibe upbeat. Bring that energy into your interviews and interactions, and you'll stand out from the crowd.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else. Let’s get you that dream job!
We think you need these skills to ace Spa Sales and Customer Service Associate in Hampshire, Portsmouth
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in providing excellent customer service. We want to see how you can create an outstanding experience for our guests, so share specific examples of how you've gone above and beyond in previous roles.
Keep It Professional Yet Friendly: Your written application should reflect a positive and energetic attitude. Use a friendly tone while maintaining professionalism, as this is key in the spa environment we promote at Hand and Stone.
Tailor Your Application: Take the time to customise your application for the Spa Sales and Customer Service Associate role. Mention relevant skills like multitasking and handling stressful situations, as these are crucial for success in our fast-paced spa setting.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also ensures that your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Hand & Stone Franchise Corp
✨Know Your Spa Services
Before the interview, make sure you’re familiar with the services offered at the spa. Understand the benefits of massage therapy and be ready to discuss how these can enhance a customer's experience. This shows your genuine interest in the role and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about times when you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your ability to maintain a positive, energetic attitude that’s crucial for this role.
✨Dress to Impress
Since personal appearance is key in this role, dress professionally for your interview. Opt for smart attire that reflects the spa's environment. A polished look not only boosts your confidence but also aligns with the expectations of maintaining a professional appearance.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.