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- Tasks: Provide outstanding customer service and maintain a welcoming spa environment.
- Company: Join Hand and Stone, a leading spa franchise with over 500 locations across the U.S.
- Benefits: Enjoy hourly wages, commissions, bonuses, and flexible schedules for full-time and part-time roles.
- Why this job: Be part of a supportive team that values respect, inclusion, and personal growth.
- Qualifications: No prior experience needed; just bring a positive attitude and willingness to learn.
- Other info: Opportunities available for various roles, including Massage Therapists and Estheticians.
We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.
Hand and Stone is seeking a Spa Associate. You are a critical link in ensuring that our customers\’ experience in our spa is nothing other than OUTSTANDING! The primary qualifications and requirements of this role include, but are not limited to:
- Provide excellent customer service to members/guests
- Welcome and greet members/guests upon arrival
- Answer phones, book appointments, sell memberships, gift cards, and upgrades
- Follow proper filing procedures/file maintenance
- Promote health/wellness benefits of massage therapy
- Maintain a professional and clean work environment & appearance
- Positive, energetic attitude
- Team player
- Perform various other duties as assigned
What’s in it for you?
- Hourly wage plus commissions and bonuses
- Professional, safe, and friendly work environment
Job Requirements:
- Knowledge of Microsoft Office applications, Spa Soft (will train), and basic accounting principles.
- Excellent personal appearance, good verbal and written communication skills.
- Ability to handle stressful situations professionally and multitask with ease while focusing on the guest
Full Time and Part Time positions available.
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers, and Spa Associates at all stages of their careers. Full Time, Part Time—we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day-to-day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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What Sets Us Apart
A Mission That Matters
Our work helps people feel their best—every day.
A Team That Supports You
We foster respect, inclusion, and collaboration across every role.
A Brand That Invests in Growth
We’re growing nationwide and committed to franchise and employee success.
\”Hand & Stone has been the perfect place for me to work for the past 7 years as everything is provided allowing me to focus on my clients\’ needs 100%.\”
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Spa Associate FT/PT employer: Hand & Stone Franchise Corp
Contact Detail:
Hand & Stone Franchise Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Associate FT/PT
✨Tip Number 1
Familiarise yourself with the services offered at Hand and Stone. Understanding their range of treatments and products will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various situations professionally, especially when dealing with guests who may have specific needs or concerns.
✨Tip Number 3
Network with current or former employees of Hand and Stone. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Showcase your positive and energetic attitude during any interactions with the team. A friendly demeanour can make a lasting impression and highlight your suitability for a role that focuses on guest experience.
We think you need these skills to ace Spa Associate FT/PT
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Spa Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant training or certifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in a spa environment.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Hand and Stone and how your skills can contribute to providing an outstanding customer experience.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the spa industry.
How to prepare for a job interview at Hand & Stone Franchise Corp
✨Showcase Your Customer Service Skills
As a Spa Associate, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles. Highlight your ability to handle stressful situations with professionalism and maintain a positive attitude.
✨Demonstrate Your Knowledge of Health and Wellness
Familiarise yourself with the health and wellness benefits of massage therapy. During the interview, express your understanding of these benefits and how they can enhance the customer experience. This shows your commitment to the role and the company's mission.
✨Emphasise Teamwork and Flexibility
Hand and Stone values team players who can adapt to various roles. Share experiences where you successfully collaborated with others and how you can contribute to a positive work environment. Also, be open about your availability for flexible scheduling.
✨Prepare for Common Interview Questions
Anticipate questions related to your experience with booking appointments, handling phone calls, and maintaining a clean work environment. Practising your responses will help you feel more confident and articulate during the interview.
