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- Tasks: As a Spa Associate, you'll ensure outstanding customer experiences and maintain spa cleanliness.
- Company: Join Hand & Stone, a leading national franchise in massage and facial services with over 500 locations.
- Benefits: Enjoy competitive pay, flexible hours, employee discounts, and opportunities for career advancement.
- Why this job: Be part of a fun, positive environment where your customer service skills shine and growth is encouraged.
- Qualifications: Must be 18+, have a high school diploma, and possess excellent organisational and teamwork skills.
- Other info: We offer various shifts to fit your lifestyle, whether you're looking for full-time or part-time work.
We’re hiring across roles and experience levels. Browse open positions and take the first step toward a fulfilling career.
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Job Description:
Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry.
Hand and Stone Massage and Facial Spa, located in Hand & Stone – Westminster, is seeking a Spa Associate. You are a critical link in ensuring that our customers\’ experience in our spa is nothing other than outstanding!
Do people often refer to you as their \”energetic\” friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry – all we need is YOU to bring your excellent customer service skills!
We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time – GREAT! If you are looking to work part-time – GREAT! Let us know how we can accommodate you!
Responsibilities:
- Detailed knowledge of the menu of services – don’t worry, we’ll train you!
- Have excellent customer service to members and guests, while building relationships that last
- Capable of working flexible hours
- Effectively communicate sales, promotions, and service options with clients
- Uphold spa cleanliness standards
- Bring a positive and energetic attitude
- Answer phones, schedule appointments, and file documents
- Perform various other duties as assigned
What’s in it for you?
- Competitive Compensation – hourly wage PLUS commissions.
- Contests – do you want to put your sales skills to the test? See what we have in store!
- Career Advancement – You have the potential for rapid advancement, including management roles, based on performance.
- Ongoing Training – We are ALWAYS learning and improving.
- Flexible Hours – Whether you are working part-time or full-time, your busy lifestyle is on our mind!
- Positive and Professional Work Environment – We like to have fun and keep work interesting. We hope you do too!
- Employee Discounts – Who wouldn’t want discounts on products, services, AND gift cards?
Qualifications:
- Having a high school diploma or equivalent is required
- 18 years old or older
- Exceptionally organized and have great attention to detail
- A strong team player with the ability to work independently with minimal supervision
Compensation: $15.00 – $25.00 per hour
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associatesat all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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What Sets Us Apart
A Mission That Matters
Our work helps people feel their best—every day.
A Team That Supports You
We foster respect, inclusion, and collaboration across every role.
A Brand That Invests in Growth
We’re growing nationwide and committed to franchise and employee success.
\”Hand & Stone has been the perfect place for me to work for the past 7 years as everything is provided allowing me to focus on my clients\’ needs 100%.\”
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Spa Associate employer: Hand & Stone Franchise Corp
Contact Detail:
Hand & Stone Franchise Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Associate
✨Tip Number 1
Familiarise yourself with the services offered at Hand & Stone. Knowing the menu inside out will not only help you in conversations with potential clients but also show your enthusiasm for the role during any discussions.
✨Tip Number 2
Highlight your customer service skills in any interactions. Since the role is heavily focused on providing an outstanding experience, demonstrating your ability to connect with people and build relationships will set you apart.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. The job offers various shifts, so showing that you can adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Express your eagerness to learn and grow within the company. Mentioning your interest in ongoing training and career advancement opportunities can demonstrate your commitment to the role and the brand.
We think you need these skills to ace Spa Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Spa Associate. Familiarise yourself with the services offered by Hand & Stone and think about how your customer service skills can enhance the guest experience.
Tailor Your CV: Highlight relevant experience in customer service and any sales roles you've held. Use specific examples that demonstrate your ability to connect with clients and provide excellent service, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the spa industry and your enthusiasm for working at Hand & Stone. Mention your flexible availability and willingness to learn, which aligns with their values.
Prepare for Questions: Think about potential interview questions related to customer service scenarios. Be ready to discuss how you would handle difficult situations or promote services to clients, showcasing your communication skills.
How to prepare for a job interview at Hand & Stone Franchise Corp
✨Show Your Energetic Side
As a Spa Associate, your energy and enthusiasm are key. Make sure to convey your passion for customer service during the interview. Share examples of how you've positively impacted customers in previous roles.
✨Know the Services
Familiarise yourself with the spa's menu of services before the interview. Even though training will be provided, demonstrating knowledge about massages, facials, and other offerings shows your genuine interest in the role.
✨Highlight Flexibility
Since the job requires flexible hours, be prepared to discuss your availability. Emphasise your willingness to adapt to different shifts and how you can fit into their scheduling needs.
✨Emphasise Teamwork
The role requires being a strong team player. Share experiences where you've successfully collaborated with others, and highlight your ability to work independently when needed. This will show that you can thrive in both environments.
