Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face that welcomes guests and ensures their spa experience is top-notch.
- Company: Join Hand and Stone, a leading spa brand with over 500 locations across the U.S.
- Benefits: Enjoy hourly pay plus commissions, flexible schedules, and a professional work environment.
- Why this job: Make a difference in people's lives while working in a supportive and inclusive team culture.
- Qualifications: No prior experience needed; just bring your positive attitude and willingness to learn!
- Other info: Opportunities for growth within the company, including roles in management and therapy.
We’re hiring across roles and experience levels. Hand and Stone is seeking a Spa Front Desk Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing short of OUTSTANDING!
The primary qualifications and requirements of this role include, but are not limited to:
- Provide excellent customer service to members/guests
- Welcome and greet members/guests upon arrival
- Answer phones, book appointments, sell memberships, gift cards, and upgrades
- Follow proper filing procedures and maintain files
- Promote health/wellness benefits of massage therapy
- Maintain a professional and clean work environment and appearance
- Exhibit a positive, energetic attitude
- Be a team player
- Perform various other duties as assigned
- Maintain treatment rooms and common areas
What’s in it for you?
- Hourly wage plus commissions and bonuses
- Professional and safe work environment
Job Requirements:
- Knowledge of Microsoft Office applications, Zenoti Salon and Spa (training provided), and basic front desk principles
- Excellent personal appearance, and good verbal and written communication skills
- Ability to handle stressful situations professionally and multitask with ease while focusing on the guest
At Hand and Stone, Opportunity Knocks. Over 500 locations open across the U.S. We have opportunities for Massage Therapists, Estheticians, Spa Managers, and Spa Associates at all stages of their careers. Full-Time, Part-Time—we can provide the perfect fit with flexible schedules.
Hand & Stone's focus is on creating an experience that exceeds our guests' expectations. We treat every guest and employee with respect. We know that happy employees lead to happy clients. Become part of the team and see for yourself.
Future Opening: Spa Front Desk Associate employer: Hand & Stone Franchise Corp
Contact Detail:
Hand & Stone Franchise Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Future Opening: Spa Front Desk Associate
✨Tip Number 1
Familiarise yourself with the services offered at Hand and Stone. Understanding their massage therapy and wellness benefits will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various situations professionally, especially when dealing with stressed or demanding clients.
✨Tip Number 3
Network with current employees or professionals in the spa industry. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Showcase your positive attitude and team spirit during any interactions with the company. Being personable and demonstrating that you can work well with others will make you a standout candidate.
We think you need these skills to ace Future Opening: Spa Front Desk Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Spa Front Desk Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant knowledge of Microsoft Office or similar software. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in a front desk role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Hand and Stone and how your skills can contribute to providing an outstanding customer experience.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a front desk position.
How to prepare for a job interview at Hand & Stone Franchise Corp
✨Showcase Your Customer Service Skills
As a Spa Front Desk Associate, excellent customer service is key. Be prepared to share examples of how you've provided outstanding service in previous roles. Highlight your ability to handle stressful situations with professionalism.
✨Demonstrate Your Team Spirit
This role requires a positive, energetic attitude and the ability to work well within a team. During the interview, express your enthusiasm for collaboration and share experiences where you contributed to a team environment.
✨Familiarise Yourself with Spa Services
Understanding the health and wellness benefits of massage therapy will set you apart. Research common spa services and be ready to discuss how you can promote these effectively to guests.
✨Prepare for Common Interview Questions
Anticipate questions related to multitasking and handling guest inquiries. Practise your responses to ensure you convey confidence and clarity, especially regarding your experience with Microsoft Office and any relevant software.
