At a Glance
- Tasks: Create a welcoming environment and ensure guests have an amazing experience.
- Company: Join a fun and supportive team at a leading hospitality brand.
- Benefits: Flexible shifts, 33% dining discount, pension, and 28 days paid holiday.
- Other info: Enjoy team socials and a vibrant work atmosphere.
- Why this job: Make lasting memories for guests while building friendships and having fun.
- Qualifications: Passion for service and a keen eye for detail; training provided.
The predicted salary is between 20000 - 25000 £ per year.
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a comfortable and welcoming environment, then this is the job for you.
WHAT YOU’LL DO IN THIS ROLE:
- Ensure our guests want to revisit us and recommend us to their friends and family so you’ll work with the team to ensure a warm, friendly and genuine welcome or farewell.
- Take PRIDE to ensure that each and every one of our guests is enjoying their stay by engaging them in appropriate conversation and talking to them about our guest experience survey.
- You’ll be responsible for cleaning and presenting our bedrooms, bathrooms and public areas perfectly – to the Innkeepers Lodge brand standard.
- You’ll ensure the highest standards of cleanliness and safety by following set up and close down procedures at all times.
WHAT WE LOOK FOR IN OUR ROOM ATTENDANTS:
- Passionate about great service
- Taking PRIDE in maintaining highest standards of cleanliness and safety
- Great eye for detail
- Ability to work calmly under pressure
- Whatever your level of experience, we'll give you all the training you need.
WHAT'S IN IT FOR ME?
- Flexible shifts - to fit around the other important things in life
- Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether it's date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Hotel Staff in Southborough employer: Hand & Sceptre
At M&B, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and supported. With flexible shifts, generous discounts across our dining brands, and opportunities for personal growth through comprehensive training, we ensure that our staff not only enjoy their roles but also thrive in their careers. Join us in creating memorable experiences for our guests while building lifelong friendships in a fun and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Staff in Southborough
✨Tip Number 1
Get familiar with the company culture! Before you apply, check out their social media and website to see what they're all about. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Practice your pitch! You might not need a CV, but being able to talk about your passion for great service and your attention to detail is key. Prepare a few points about why you'd be a great fit for the team.
✨Tip Number 3
Be ready to showcase your personality! When you fill out the application form, let your enthusiasm shine through. They want to see that you’re excited about creating a welcoming environment for guests.
✨Tip Number 4
Don’t forget to follow up! After you’ve submitted your application, drop them a quick message to express your excitement. It shows initiative and keeps you on their radar!
We think you need these skills to ace Hotel Staff in Southborough
Some tips for your application 🫡
Keep it Simple:No need for a fancy CV here! Just fill out our quick application form on the website. We want to know about you, so keep your answers straightforward and genuine.
Show Your Passion:Let us see your enthusiasm for delivering great guest experiences! Use the application to highlight any relevant experience or skills that show you care about making guests feel welcome.
Be Yourself:We love authenticity! Don’t be afraid to let your personality shine through in your application. We’re looking for team members who can bring their unique flair to our friendly environment.
Double-Check Before Submitting:Before you hit that submit button, take a moment to review your application. Make sure everything is clear and free of typos. A polished application shows us you take pride in your work!
How to prepare for a job interview at Hand & Sceptre
✨Show Your Passion for Service
Make sure to express your enthusiasm for delivering great guest experiences. Share specific examples of how you've gone above and beyond in previous roles or situations, even if they were informal. This will show that you genuinely care about making guests feel welcome.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for cleanliness and presentation, be prepared to discuss how you maintain high standards in your work. You could mention any relevant experiences where your attention to detail made a difference, whether in cleaning, organising, or creating a welcoming environment.
✨Stay Calm Under Pressure
Working in hospitality can be hectic, so it's important to convey your ability to stay calm and collected. Think of a time when you faced a challenging situation and how you handled it. This will reassure them that you can manage stress while still providing excellent service.
✨Engage with the Interviewer
Treat the interview like a conversation rather than a formal Q&A. Ask questions about the team culture and what makes their guest experience special. This not only shows your interest but also helps you gauge if the company is the right fit for you.
