At a Glance
- Tasks: Create unforgettable guest experiences during night shifts at our stunning hotel.
- Company: Join Hand Picked Hotels, known for its exceptional service and welcoming culture.
- Benefits: Earn £14.00 per hour, enjoy flexible hours, and access great perks like discounts and training.
- Other info: Enjoy career growth, team events, and a supportive work environment.
- Why this job: Be part of a passionate team in a beautiful setting, making a real difference to guests' stays.
- Qualifications: Experience in luxury hotels and strong computer skills are preferred.
The predicted salary is between 29120 - 29120 £ per year.
We are currently seeking a knowledgeable and enthusiastic Night Porter at Crathorne Hall Hotel, part of Hand Picked Hotels. Crathorne Hall offers an exceptional environment for professionals who want to be part of something truly special. With its Edwardian grandeur, breathtaking views, and award‑winning service, working here means becoming part of a story that spans generations.
As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil grounds, celebrate special events, and enjoy our personalised service, with an emphasis on service, excellence & consistency. If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Crathorne Hall Hotel offers an inspiring place to grow your career.
What will the role involve?
Step into a role where every night brings something new. As one of our Night Porters, you’ll be at the heart of creating memorable guest experiences, whether you’re crafting the perfect late-night drink at the bar, delivering room service with a smile, manning the reception desk, or setting the scene for the next day’s events. No two shifts are the same, and your energy and attention to detail will make all the difference. You’ll also take ownership of the overnight operation, confidently running the night audit and ensuring everything is balanced and ready for the day ahead. Alongside this, you’ll play a key part in keeping our hotel running smoothly, maintaining a safe, welcoming, and secure environment for both guests and colleagues. Collaboration is essential, and you’ll build strong connections with your team, keeping communication flowing across shifts so everything runs effortlessly.
Above all, this is your chance to be part of a supportive, passionate team where you can truly enjoy what you do. This is a Part-time role working 3 nights out of 7 including weekends on a rota basis, 24 hours per week, which may vary depending on business. Flexible working hours can be accommodated where possible.
What’s in it for you?
- A competitive hourly rate of £14.00 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
- A welcoming, inclusive culture where long‑term friendships and diversity are celebrated.
- Ongoing career development with in‑house and external training, including apprenticeships and industry‑recognised courses.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Uniform and meals on shift provided.
- Free onsite parking (where applicable).
- Access to wellbeing support through our Employee Assistance Programme.
- Company pension, enhanced sick pay & Life assurance scheme.
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well‑being platform.
- Discounted stays in our hotels and on food, drink, spa treatments & products.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Introduction bonus for new colleague recommendations.
- Colleague of the Month awards, which leads to our annual awards ceremony.
- Regular team gatherings and appreciation events.
Are you Hand Picked?
We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork. You will have passion and pride in delivering exceptional, high‑quality, personalised service to ensure our guests experiences are memorable. You will have knowledge and experience of working in a luxury four or five star hotel front office, ideally currently working on night shifts. You’ll bring strong computer skills, confidently navigating hotel reservation systems and Microsoft Office. Experience with Opera is highly desirable.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Night Porter in Yarm employer: Hand Picked Hotels Ltd
Hand Picked Hotels is an exceptional employer, offering a supportive and inclusive work culture at Crathorne Hall Hotel in Yarm, North Yorkshire. With competitive pay starting at £14.00 per hour, generous holiday allowances, and ongoing career development opportunities, employees are encouraged to grow within a passionate team dedicated to delivering memorable guest experiences. The hotel’s stunning Edwardian setting and commitment to excellence make it a truly inspiring place to work, where long-term friendships and diversity are celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Yarm
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role at Crathorne Hall.
✨Tip Number 2
Be ready for the interview! Research Hand Picked Hotels and understand their values and culture. Prepare to share how your experience aligns with their commitment to service excellence and teamwork.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your enthusiasm for hospitality shines through. Let them know why you’re excited about creating memorable guest experiences.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your continued interest can keep you on their radar. It shows you're proactive and genuinely interested in the Night Porter position.
We think you need these skills to ace Night Porter in Yarm
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see how much you care about creating memorable experiences for guests, so share any relevant experiences or stories that highlight your passion.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Night Porter role. Highlight your experience in luxury hotels and any night shift work you've done. We love seeing candidates who take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your key achievements and skills that relate to the role. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing team and culture!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research Crathorne Hall Hotel. Familiarise yourself with its history, services, and unique features. This will not only show your enthusiasm but also help you answer questions about how you can contribute to the hotel's exceptional guest experience.
✨Showcase Your Hospitality Skills
As a Night Porter, you'll be at the forefront of guest interactions. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your ability to create memorable moments, whether it's through personalised service or handling unexpected situations with grace.
✨Demonstrate Team Spirit
Collaboration is key in this role. Be ready to discuss how you've worked effectively within a team in previous jobs. Share specific instances where your communication skills helped maintain a smooth operation, especially during busy or challenging times.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle various situations that may arise during night shifts. Think about scenarios like managing late-night room service requests or ensuring safety protocols are followed. Practising your responses will help you feel more confident and prepared.
