At a Glance
- Tasks: Coordinate exciting business meetings and events while providing top-notch customer service.
- Company: Join Hand Picked Hotels, a vibrant workplace that values diversity and inclusion.
- Benefits: Enjoy a competitive salary, generous holiday, and perks like discounted stays and training opportunities.
- Other info: Great career progression with access to training and a supportive work environment.
- Why this job: Be part of a dynamic team and make lasting connections in the hospitality industry.
- Qualifications: Experience in event sales and excellent communication skills are essential.
The predicted salary is between 29328 - 29328 € per year.
We are currently recruiting for a Business Meetings and Events Specialist, this role is located within our Groups Reservations and Events Sales Office, which is located in the grounds of Crathorne Hall Hotel in Yarm.
About the Role
The role of the Business Meetings and Events Specialist is to provide a service to both internal & external customers for conference bookings and fulfil the administrative duties required in taking enquiries and bookings, ensuring hotel correspondence and systems are completed accurately. Having a pro-active approach with potential business leads and ensure that they are communicated to the relevant sales/revenue manager. Able to answer all incoming calls to the BME desk using the correct telephone techniques and conversation line. Assisting with the weekly reporting, by ensuring that enquiries are logged correctly and feeding back any issues/concerns that arise. Striving to achieve company/departmental/individual objectives and Key Performance Targets as agreed by management.
About you
To be considered for this role you will have current Business Meetings and Events Sales experience within a hotel, conference centre or similar environment. Have experience of working within a team effectively in order to deliver results and achieve sales objectives and conversion rates whilst delivering a high level of service and standards. It is essential you are self-reliant and are able to act on your own initiative where appropriate. Able to demonstrate a methodical approach and are highly organised and have a systematic approach to your work. You will have excellent communication skills. Strong knowledge of Opera, diary management and GDPR is essential in this role.
Company Benefits
- A competitive salary package of £29,328 per year.
- This is a Full-Time role working 5 days out of 7, 40 hours per week, which may vary depending on business needs.
- The office is open from Mon-Fri 8am - 6.30pm, shifts will be 9am-5.30pm, 8am-4.30pm & 10am-6.30pm.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- Discounted stays with Hand Picked Hotels & on all food & drink.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Business Meetings and Events Specialist in Yarm employer: Hand Picked Hotels Ltd
Hand Picked Hotels offers an exceptional work environment for the Business Meetings and Events Specialist, located in the picturesque grounds of Crathorne Hall Hotel in Yarm. With a competitive salary, generous holiday allowance, and a strong focus on employee development through training programmes, we foster a culture of support and inclusivity. Join us to not only advance your career but also to build lasting relationships within a diverse team dedicated to delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Business Meetings and Events Specialist in Yarm
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on showcasing your experience in business meetings and events, and highlight your organisational skills and customer service expertise.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Business Meetings and Events Specialist position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It gives us a better sense of your commitment and enthusiasm for the role.
We think you need these skills to ace Business Meetings and Events Specialist in Yarm
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Business Meetings and Events Specialist role. Highlight your relevant experience in hotel or conference centre environments, and don’t forget to showcase your organisational skills and communication prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Crathorne Hall Hotel. Mention specific experiences that align with the job description and show us your passion for delivering excellent service.
Showcase Your Skills:We want to see your skills in action! If you have experience with Opera, diary management, or GDPR, make sure to mention these in your application. It’s all about demonstrating how you can hit the ground running in this role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for.
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of business meetings and events. Familiarise yourself with the hotel’s offerings, services, and any recent news. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will demonstrate your ability to communicate effectively under pressure.
✨Be Proactive and Organised
Highlight your proactive approach during the interview. Share specific instances where you took the initiative to improve processes or enhance customer satisfaction. Also, be ready to discuss how you manage your time and stay organised, as these skills are crucial for the role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, company culture, or future projects. This not only shows your interest but also helps you assess if the company is the right fit for you.
