At a Glance
- Tasks: Deliver exceptional guest experiences with personalised service and attention to detail.
- Company: Join the Hand Picked Hotels team at the stunning Stanbrook Abbey Hotel.
- Benefits: Earn £13.50 per hour, enjoy free meals, parking, and a uniform.
- Other info: Be part of a diverse team that values inclusion and friendship.
- Why this job: Create magical memories for guests while having fun in a supportive team.
- Qualifications: Experience in luxury hotels and strong communication skills are preferred.
The predicted salary is between 28000 - 28000 £ per year.
We are currently recruiting for a Receptionist at Stanbrook Abbey Hotel, part of Hand Picked Hotels. This role is offered on a casual contract basis and will require working a variety of shifts as required to support the business needs of the hotel. Stanbrook Abbey Hotel is a country house hotel located in Worcestershire, recently renovated with a £4.2 million investment.
The role of our receptionists is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail. You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity. In collaboration with the Front office team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the days activities. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
To be considered for this role you will ideally have knowledge and experience of working in a luxury four or five star hotel within a front office environment. Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities. Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience. You’ll have proficient computer skills, including knowledge of hotel reservation systems and Microsoft office. Knowledge of Opera is desirable. Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario. Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
Company Benefits:
- Hourly rate of pay is £13.50.
- Free on site parking.
- Meals on duty.
- Uniform provided.
- Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Casual Receptionist in Worcester employer: Hand Picked Hotels Ltd
Hand Picked Hotels is an exceptional employer, offering a unique opportunity to lead spa operations across stunning luxury hotels in the UK. With a strong commitment to employee growth through extensive training programmes and a supportive work culture that values individuality and community, you will thrive in an environment that encourages creativity and excellence. Enjoy competitive benefits, including a generous holiday allowance and a focus on well-being, all while being part of a family-owned group dedicated to delivering magical experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in Worcester
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hand Picked Hotels Ltd and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Casual Receptionist in Worcester
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hand Picked Hotels Ltd that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hand Picked Hotels Ltd.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hand Picked Hotels Ltd get a sense of who you are beyond your experience!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hand Picked Hotels Ltd and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
