At a Glance
- Tasks: Create unforgettable experiences for guests at our luxury health club and spa.
- Company: Join Hand Picked Hotels, a family-owned luxury hotel group with a focus on individuality.
- Benefits: Earn £13.50 per hour, enjoy flexible hours, and access fantastic colleague perks.
- Other info: Enjoy ongoing career development and a supportive, inclusive team culture.
- Why this job: Be the welcoming face that sets the tone for every guest's memorable stay.
- Qualifications: Customer service experience and a friendly, proactive attitude are essential.
The predicted salary is between 13.5 - 13.5 £ per hour.
- Hand Picked Hotels
- Health Club & Spa Receptionist – Wood Hall Hotel & Spa
- Salary: Starting at £13.50 per hour + service charge + excellent colleague benefits
- Job Type: Part-time | Permanent | 21 hours per week
Come and join our Team...
We are currently seeking an enthusiastic Health Club & Spa Receptionist at Wood Hall Hotel & Spa, part of Hand Picked Hotels.
Wood Hall Hotel & Spa is a luxury 4-star retreat known for its serene atmosphere, impeccable service, and elegant country house charm.
With 44 individually styled bedrooms, an award-winning restaurant, a relaxing spa, and picturesque grounds, we offer guests a truly unforgettable experience – and we’re looking for passionate individuals to help us deliver it.
As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.
If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Wood Hall Hotel & Spa offers an inspiring place to grow your career.
What will the role involve?
As the Health Club & Spa Receptionist, you are the first impression, the welcoming face that sets the tone for every guest’s experience.
From the moment members and visitors arrive, you create a warm, professional, and uplifting atmosphere that reflects the premium standards of the club.
This is a truly hands-on role, perfect for someone who enjoys being active and involved throughout the day.
Beyond the reception desk, you’ll help set up spa areas to ensure every relaxation space is pristine and inviting, check in on poolside areas to maintain a relaxed and safe environment, and support the smooth running of the operations.
You’ll also play a key part in bringing the community to life by assisting with member events, helping create memorable experiences that keep guests coming back.
At the heart of your role, you’ll manage bookings for spa treatments, ensuring every detail is seamless.
You’ll guide guests through the club’s facilities, promote services and memberships, and provide knowledgeable recommendations that enhance their wellness journey.
This is a part-time role working 21 hours per week, which may vary depending on business.
We are open 7 days a week and shifts cover the hours from 6.00am to 9.30pm.
Flexible working hours can be accommodated where possible.
What’s in it for you?
- A competitive hourly rate of £13.50 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
- A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
- Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Uniform and meals on shift provided.
- Free onsite parking (where applicable).
- Access to wellbeing support through our Employee Assistance Programme.
- Company pension, enhanced sick pay & Life assurance scheme.
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Discounted stays in our hotels and on food, drink, spa treatments & products.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Introduction bonus for new colleague recommendations.
- Colleague of the Month awards, which leads to our annual awards ceremony.
- Regular team gatherings and appreciation events.
Are you Hand Picked?
- We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature.
We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
- You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
You will have some experience in a customer facing role, with the ability to confidently multi-task and be organised in your approach to tasks.
Who we are…
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 24 unique luxury country houses and coastal retreats, each hand picked for their individuality.
Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.
Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel.
Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.
Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation.
A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Health Club & Spa Receptionist in Wetherby employer: Hand Picked Hotels Ltd
Hand Picked Hotels is an exceptional employer, offering a unique opportunity to work in the stunning Nutfield Priory Hotel & Spa, where the blend of historical charm and modern luxury creates an inspiring environment for personal and professional growth. With a strong emphasis on employee well-being, competitive pay, and ongoing training, our inclusive culture fosters long-lasting friendships and celebrates diversity, making it a truly rewarding place to thrive in your hospitality career.
StudySmarter Expert Advice🤫
We think this is how you could land Health Club & Spa Receptionist in Wetherby
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hand Picked Hotels Ltd and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Health Club & Spa Receptionist in Wetherby
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hand Picked Hotels Ltd that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hand Picked Hotels Ltd.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hand Picked Hotels Ltd get a sense of who you are beyond your experience!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hand Picked Hotels Ltd and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
