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For Companies At a Glance
- Tasks: Deliver exceptional guest experiences with personalised service and attention to detail.
- Company: Hand Picked Hotels, a collection of luxury country houses and coastal retreats.
- Benefits: Competitive pay, generous holiday, training opportunities, and staff discounts.
- Why this job: Join a passionate team and create magical memories for guests in a stunning historic hotel.
- Qualifications: Experience in luxury hotels, strong communication skills, and emotional intelligence.
- Other info: Enjoy a supportive environment with opportunities for career progression and lifelong friendships.
The predicted salary is between 11 - 16 £ per hour.
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
We are currently recruiting for a Receptionist at New Hall Hotel & Spa, part of Hand Picked Hotels. New Hall Hotel & Spa is a stunning and unique hotel, dating back to the 13th century, steeped in history and a fine example of medieval architecture and stands proudly as England’s oldest listed inhabited moated house. At 800 years old, this luxurious hotel has a long history of delivering exceptional hospitality to discerning guests. Replete with contemporary comforts, our spa and health club offers an oasis of relaxation complemented by our award-winning 2AA Rosette restaurant and extensive meetings and events operation, which is a popular choice for weddings, bespoke events and conferences.
About the Role
The role of our receptionists is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail. You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity. In collaboration with the Front office team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the day's activities. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About You
To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel within a front office environment. Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities. Be able to demonstrate a high level of emotional intelligence, enabling you to anticipate our guests' needs ensuring they receive a Hand Picked experience. You’ll have proficient computer skills, including knowledge of hotel reservation systems and Microsoft Office. Knowledge of Opera is desirable. Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario. Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
Company Benefits
- A competitive hourly rate of £13.50 per hour with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
- This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- Discounted staff stays with Hand Picked Hotels & on all food & drink.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Receptionist in Sutton Coldfield employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Sutton Coldfield
✨Tip Number 1
Get to know the company! Before your interview, dive into Hand Picked Hotels' values and culture. This way, you can show how your passion for exceptional guest experiences aligns perfectly with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when it comes to showcasing your emotional intelligence and problem-solving skills during the interview.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart, professional appearance will not only boost your confidence but also show that you take the role seriously and understand the luxury environment of Hand Picked Hotels.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Receptionist in Sutton Coldfield
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring warmth and individuality to the role of Receptionist. Remember, it’s all about creating that magical experience for our guests.
Tailor Your Experience: Make sure to highlight your previous experience in luxury hotels, especially in front office roles. We’re looking for specific examples of how you’ve gone above and beyond for guests, so don’t hold back on those stories!
Be Professional Yet Approachable: While we love a friendly tone, keep it professional too. Your written application should reflect the balance of being approachable and capable, just like how we want our receptionists to be with our guests.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at New Hall Hotel & Spa. We can’t wait to hear from you!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Hand Picked Hotels. Understand their values, history, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest-Centric Approach
As a receptionist, your role is all about creating memorable experiences for guests. Prepare examples from your past work where you went above and beyond for customers. Highlight your emotional intelligence and how you anticipate guests' needs to ensure they feel at home.
✨Demonstrate Your Tech Savvy
Familiarise yourself with hotel reservation systems, especially Opera if you can. Be ready to discuss your computer skills and how you've used technology to enhance guest experiences in previous roles. This will show that you're prepared for the technical aspects of the job.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but it's important to maintain a positive attitude, just like you would in a busy hotel environment. Practice answering questions calmly and confidently, even if they catch you off guard. This will reflect your ability to handle pressure in real-life situations.
