At a Glance
- Tasks: Deliver exceptional guest experiences with personalised service and attention to detail.
- Company: Join Hand Picked Hotels, a collection of unique luxury retreats across the UK.
- Benefits: Earn £13.50 per hour, enjoy free meals and parking, and make lifelong friendships.
- Other info: Opportunity for personal growth in a supportive and dynamic environment.
- Why this job: Be part of a fun team that values diversity and creates magical memories for guests.
- Qualifications: Experience in luxury hotels, strong emotional intelligence, and proficient computer skills.
The predicted salary is between 13 - 14 £ per hour.
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
We are currently recruiting for a Casual Receptionist at Woodlands Park Hotel, part of Hand Picked Hotels.
About the RoleThe role of our receptionists is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail. You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity. In collaboration with the Front office team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the day's activities. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About YouTo be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel within a front office environment. Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities. Be able to demonstrate a high level of emotional intelligence, enabling you to anticipate our guests' needs ensuring they receive a Hand Picked experience. You’ll have proficient computer skills, including knowledge of hotel reservation systems and Microsoft Office. Knowledge of Opera is desirable. Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario. Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
Company Benefits- A competitive salary package of £13.50 per hour.
- Free on site parking.
- Meals on duty provided.
- Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Casual Receptionist in Surrey employer: Hand Picked Hotels Ltd
Hand Picked Hotels is an exceptional employer, offering a unique opportunity to work in a stunning location at Woodlands Park Hotel, where every team member is valued for their individuality and contribution to creating magical guest experiences. With a competitive salary, free on-site parking, and meals provided, employees enjoy a supportive work culture that celebrates diversity and inclusion, alongside opportunities for personal growth and the chance to forge lifelong friendships within a passionate team. Join us to be part of a family-oriented environment that prioritises care and community, ensuring both guests and staff feel at home.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Receptionist in Surrey
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Casual Receptionist role.
✨Tip Number 2
Show up in style! When you go for an interview, dress smartly and be ready to showcase your personality. Remember, first impressions count, especially in a luxury hotel setting like Hand Picked Hotels.
✨Tip Number 3
Prepare to impress! Research Hand Picked Hotels and understand their values and what makes them unique. Be ready to discuss how you can contribute to creating those magical guest experiences they pride themselves on.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hand Picked team. Don’t miss out!
We think you need these skills to ace Casual Receptionist in Surrey
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can create magical experiences for our guests.
Tailor Your Application:Make sure to tailor your application specifically for the Casual Receptionist role at Hand Picked Hotels. Highlight your relevant experience in luxury hotels and how it aligns with our values of individuality and care.
Be Detail-Oriented:Attention to detail is key in this role. Ensure your application is free from typos and errors, and that it clearly outlines your skills and experiences that make you a perfect fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Woodlands Park Hotel!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Hand Picked Hotels. Understand their values, the unique experiences they offer, and what sets them apart from other luxury hotels. This knowledge will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Guest-Centric Approach
As a Casual Receptionist, your main goal is to create memorable experiences for guests. Prepare examples from your past work where you went above and beyond for customers. Highlight your emotional intelligence and ability to anticipate needs, as this will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Skills
Interviews often include situational questions. Think about scenarios where you had to handle difficult situations or guest complaints. Be ready to explain how you approached these challenges calmly and professionally, showcasing your ability to find solutions under pressure.
✨Practice Your Communication Skills
Effective communication is key in a front office role. During the interview, focus on speaking clearly and confidently. You might even want to practice with a friend or family member beforehand. Remember, your ability to engage and connect with the interviewers can leave a lasting impression!
