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- Tasks: Deliver exceptional spa treatments and create memorable experiences for guests.
- Company: Join Hand Picked Hotels, a collection of luxury country houses and coastal retreats across the UK.
- Benefits: Enjoy competitive pay, flexible hours, generous holiday, and discounts on stays and dining.
- Why this job: Be part of a fun, supportive team focused on mindfulness and guest satisfaction.
- Qualifications: Must have UK beauty therapy level 3 qualifications and experience in a luxury spa environment.
- Other info: Opportunities for career progression and training available.
About the Company
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guests ensuring a hand picked experience for every guest and employees.
We are currently recruiting for a Part time Spa Therapist at Norton House Hotel & Spa, part of Hand Picked Hotels.
Sweeping past the original stone gatehouse and journeying along the tree-lined drive of Norton House Hotel & Spa in Edinburgh, this prestigious Georgian country house leaves an indelible first impression. Like fine malt whisky, it has improved with age. Now a mecca for stylish dining, 21st-century comforts and cutting-edge technology blend with historic features to create a sense of the old and new working in unison. This 1840 country house hotel is an idyllic Scottish wedding venue and one of the best meeting venues in Edinburgh, thanks to its location, just 5 minutes from Edinburgh Airport and 20 minutes from the city centre.
About the Role
As a Spa Therapist, you will help support the success of your team, feeling engaged and ready to consistently deliver exceptional service, putting the guest at the heart of all activities. You will be expected to demonstrate that you can deliver outstanding Spa treatments and develop your knowledge to ensure you feel confident in delivering positive recommendations for our guests. Mindfulness and well-being is your top priority, so you will be passionate about maintaining high standards and delivering memorable guest experiences to ensure that all clients leave feeling on top of the world and with a clear mind. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About you:
- Previous experience as a Spa Therapist, working in a luxury 4/5 star Hotel Spa environment is desirable for this role.
- It is essential you have current UK beauty therapy level 3 Qualifications SCQF level 5 in full body massage, and are confident in demonstrating these skills, able to carry out all treatments including facials, massage, nail and feet treatments including gel nail application.
- Ideally trained in using Elemis product house.
- Being driven to deliver outstanding and memorable customer service will be your passion and motivation.
- You will be excellent at building a rapport with guests making them feel at home, relaxed and importantly identify and create magical memories at every possible opportunity.
- Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
- Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.
Company Benefits
- A competitive salary package of £15.82 per hour, plus a share of service charge and 10% commission on retail sales.
- This role is being offered on a Part Time Contract of 24 hours working 3 days out of 7 including weekends and occasional evenings, which may vary depending on business needs.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service on a pro rata basis.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- Discounted staff stays in our hotels and on food & drink.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Spa Therapist employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist
✨Tip Number 1
Familiarise yourself with the Hand Picked Hotels brand and their values. Understanding their commitment to individuality, care, and guest delight will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your passion for wellness and mindfulness in your conversations. Discussing how you prioritise these aspects in your treatments can set you apart as a candidate who truly embodies the spa's ethos.
✨Tip Number 3
Prepare to discuss your experience with luxury spa treatments, especially if you've worked with brands like Elemis. Highlighting specific techniques or treatments you excel in can demonstrate your expertise and confidence.
✨Tip Number 4
Be ready to share examples of how you've created memorable experiences for guests in previous roles. This could include personal anecdotes that illustrate your ability to build rapport and anticipate client needs.
We think you need these skills to ace Spa Therapist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience as a Spa Therapist, particularly in luxury hotel environments. Emphasise your qualifications, such as your UK beauty therapy level 3 and any specific training with Elemis products.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional customer service and creating memorable experiences for guests. Mention how your skills align with the values of Hand Picked Hotels, such as individuality and care.
Showcase Your Skills: When detailing your experience, be specific about the treatments you are skilled in, including facials, massages, and nail treatments. Highlight any achievements or positive feedback from previous roles that demonstrate your ability to delight guests.
Research the Company: Familiarise yourself with Hand Picked Hotels and their unique approach to hospitality. Understanding their ethos will help you convey why you would be a great fit for their team and how you can contribute to their mission of providing a magical experience for guests.
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Showcase Your Passion for Well-being
As a Spa Therapist, it's crucial to convey your passion for mindfulness and well-being during the interview. Share personal experiences or stories that highlight your commitment to delivering exceptional spa treatments and creating memorable guest experiences.
✨Demonstrate Your Skills
Be prepared to discuss your qualifications and experience in detail. Highlight your beauty therapy level 3 qualifications and any specific training with products like Elemis. If possible, bring along a portfolio showcasing your work or any relevant certifications.
✨Emphasise Customer Service Excellence
Hand Picked Hotels values outstanding customer service. Prepare examples of how you've gone above and beyond for guests in previous roles. Discuss how you build rapport and create magical memories for clients, as this aligns with their company values.
✨Research the Company Culture
Familiarise yourself with Hand Picked Hotels' values and culture. Understanding their emphasis on individuality, care, and community will help you tailor your responses to demonstrate how you fit into their team and contribute to their mission.
