At a Glance
- Tasks: Create memorable experiences for guests and maintain a luxurious spa environment.
- Company: Join Hand Picked Hotels, a family-owned luxury hotel group.
- Benefits: Earn £13.82 per hour, enjoy 29 days holiday, and access great discounts.
- Other info: Enjoy ongoing training, team events, and a supportive work culture.
- Why this job: Be the welcoming face of our spa and make a real difference in guest experiences.
- Qualifications: Friendly attitude and customer service experience preferred; fitness qualifications are a bonus.
The predicted salary is between 13.82 - 13.82 £ per hour.
- Spa Attendant - L'Horizon Beach Hotel and Spa
- Job Type: Full-time Permanent 5 days out of 7
We are currently seeking an enthusiastic Spa Attendant at L'Horizon Beach Hotel & Spa, part of Hand Picked Hotels.
Role responsibilities
As a Spa Attendant, you will be the welcoming face of our spa, creating a warm and memorable experience for every guest.
From greeting visitors on arrival to handling phone enquiries and emails, you'll deliver exceptional customer service at every touchpoint-expertly booking treatments and classes to suit each guest's needs.
You'll develop a thorough knowledge of the hotel, spa, and treatments on offer, enabling you to make thoughtful, personalised recommendations that help create truly special and relaxing experiences.
Maintaining a calm, clean, and beautifully organised environment is key to the role.
You'll ensure our spa is always fully stocked and ready to provide the highest standards of comfort and luxury for our guests.
Collaboration is at the heart of what we do, so you'll build strong relationships with your colleagues and communicate clearly across shifts to ensure a seamless guest experience.
Full time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, on a variety of shifts, which may vary depending on business.
The shifts are as follows: :30pm and 12:45pm 21:15pm on weekdays, :30pm and 12:00pm 20:30pm on weekends. Flexible working hours can be accommodated where possible.
What's in it for you?
- A competitive hourly rate of £13.82, plus a share of service charge.
- A welcoming, inclusive culture where long term friendships and diversity are celebrated.
- Ongoing career development with in house and external training, including apprenticeships and industry recognised courses.
- 29 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Uniform and meals on shift provided.
- Free onsite parking (where applicable).
- Access to wellbeing support through our Employee Assistance Programme.
- Company pension, enhanced sick pay & Life assurance scheme.
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well being platform.
- Discounted stays in our hotels and on food, drink, spa treatments & products.
- Annual loyalty awards (e. g., afternoon teas and overnight stays).
- Introduction bonus for new colleague recommendations.
- Colleague of the Month awards, which leads to our annual awards ceremony.
- Regular team gatherings and appreciation events.
Who we are
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today remains a family owned group that offers unique luxury country houses and coastal retreats.
We are committed to protecting the environment, and our hotels have received the 'Green Tourism' accreditation.
Requirements
- Proactive and enthusiastic with a welcoming and friendly nature.
- Passion and pride in delivering exceptional, high quality, personalised service.
- Experience in a customer service environment is preferable with knowledge of call handling & emails.
- Any fitness qualifications would be a bonus.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Spa Attendant employer: Hand Picked Hotels Ltd
Hand Picked Hotels is an exceptional employer, offering a unique opportunity to lead spa operations across stunning luxury hotels in the UK. With a strong commitment to employee growth through extensive training programmes and a supportive work culture that values individuality and community, you will thrive in an environment that encourages creativity and excellence. Enjoy competitive benefits, including a generous holiday allowance and a focus on well-being, all while being part of a family-owned group dedicated to delivering magical experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Attendant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hand Picked Hotels Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hand Picked Hotels Ltd
Don't be shy about reaching out to Hand Picked Hotels Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Attendant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hand Picked Hotels Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
