At a Glance
- Tasks: Lead spa operations and create magical experiences for guests across our luxury hotels.
- Company: Join a family-owned group of unique luxury country houses and coastal retreats.
- Benefits: Competitive salary, travel expenses, generous holiday, and career progression opportunities.
- Other info: Dynamic role with extensive travel and a commitment to diversity and inclusion.
- Why this job: Elevate spa and wellness offerings while making a real impact on guest experiences.
- Qualifications: 5-star spa management experience and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Hand Picked Hotels is a family-owned group with 21 unique luxury country houses and coastal retreats, each hand-picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands. Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delighting guests with magical experiences that offer a true escape from the everyday.
We are currently recruiting for a Head of Spa to oversee the spa and wellness operations within the hotels located on the mainland. The role will require extensive travel to the hotels on the mainland. This is a new role created as part of the ongoing transformation of Hand Picked Hotels and the elevation of our spa and wellness offering.
About the Role Responsibilities
- The Head of Spa will oversee all aspects of spa operations, ensuring the delivery of exceptional services and experiences to guests.
- As a leader within the Hand Picked management team, it is essential to demonstrate a detailed knowledge and understanding of our company Brand Values and display them at all times.
- Support the spa leadership team in maintaining high standards of customer service, and drive revenue growth through effective marketing and business development strategies.
- Build strong business relationships with the Hotel General Managers and Spa and Health Club managers across our luxury and events division, across the UK.
- Collaborate with the spa leadership and team management, ensuring an outstanding guest experience is delivered, creating magical and memorable experiences for our guests.
- Engage in marketing and business development for the spa, including diary management and ensuring the business levels are appropriately yielded.
- Ensure best-practice sharing with local hotel teams to maximise revenues in all areas of the spa.
Qualifications
- Current 5-star spa management experience at Spa Director or Senior Spa Management within a large-scale spa operation in a luxury hotel or spa environment, ideally within the UK.
- Demonstrable excellent leadership, communication, business acumen and spa knowledge within a hotel spa environment.
- Previous experience developing and uplifting standards within a luxury spa operation whilst consistently exceeding guest expectations.
- Ability to create a robust sales and marketing plan to increase revenue streams across the spa operations.
- Hold a Level 4 in beauty therapy.
- Knowledge of how to analyse market trends, competitor activities, and guest feedback to identify opportunities for growth and differentiation.
- Role model to all colleagues, displaying our Brand Values in professional conduct.
- Must have access to their own transport and be able to drive.
Company Benefits
- Competitive salary package, plus travel expenses.
- Full-time role working 5 days per week as required.
- Company pension scheme.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company sickness scheme benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In-House and external training programmes, including apprenticeships up to level 7, supported by our learning and development team.
- Online retail discount platform offering thousands of savings with high-street retailers and restaurants and a health and well-being platform.
- Opportunity to make lifelong friendships and be part of a team that celebrates diversity and inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Head of Spa - Mainland Hotels in Sevenoaks employer: Hand Picked Hotels Ltd
Hand Picked Hotels is an exceptional employer, offering a unique opportunity to lead spa operations across stunning luxury hotels in the UK. With a strong commitment to employee growth through extensive training programmes and a supportive work culture that values individuality and community, you will thrive in an environment that encourages creativity and excellence. Enjoy competitive benefits, including a generous holiday allowance and a focus on well-being, all while being part of a family-owned group dedicated to delivering magical experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Spa - Mainland Hotels in Sevenoaks
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hand Picked Hotels Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hand Picked Hotels Ltd
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We think you need these skills to ace Head of Spa - Mainland Hotels in Sevenoaks
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hand Picked Hotels Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
