At a Glance
- Tasks: Deliver exceptional guest experiences with personalised service and attention to detail.
- Company: Join the vibrant team at Audleys Wood Hotel, part of Hand Picked Hotels.
- Benefits: Earn £13.50 per hour, enjoy live-in accommodation, and access great perks.
- Other info: Enjoy career progression, training opportunities, and make lifelong friendships.
- Why this job: Create magical memories for guests while having fun in a supportive environment.
- Qualifications: Experience in luxury hotels and strong emotional intelligence are essential.
The predicted salary is between 28000 - 30000 € per year.
We are currently recruiting for a Receptionist at Audleys Wood Hotel, part of Hand Picked Hotels.
About the Role
The role of our receptionists is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail. You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity. In collaboration with the Front office team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the day’s activities. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About You
To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel within a front office environment. Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities. Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience. You’ll have proficient computer skills, including knowledge of hotel reservation systems and Microsoft office. Knowledge of Opera is desirable. Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario. Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
Company Benefits
- A competitive salary package of £13.50 per hour, plus a share of service charge.
- This is a Full‑Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
- Live in accommodation is available at a weekly charge of £77.70, inclusive of meals & bills.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- Discounted staff stays with Hand Picked Hotels & on all food & drink.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well‑being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Receptionist - Live in employer: Hand Picked Hotels Ltd
At Audleys Wood Hotel, part of Hand Picked Hotels, we pride ourselves on creating a vibrant and inclusive work culture where every team member is valued and encouraged to grow. With competitive salaries, comprehensive benefits including live-in accommodation, and extensive training opportunities, we empower our receptionists to deliver exceptional guest experiences while fostering lifelong friendships within a supportive team environment. Join us in a role that not only offers career progression but also the chance to create magical memories for our guests in a stunning location.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Live in
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Audleys Wood Hotel and its values. This will help you connect with the team and show that you're genuinely interested in being part of their Hand Picked family.
✨Tip Number 2
Practice your guest interaction skills! Think about how you would create magical memories for guests. Role-play scenarios with friends or family to get comfortable with delivering exceptional service under pressure.
✨Tip Number 3
Show off your emotional intelligence! During the interview, share examples of how you've anticipated guests' needs in the past. This will demonstrate your ability to provide that personalised service they’re looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Hand Picked team right from the start!
We think you need these skills to ace Receptionist - Live in
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you connect with the role and our values. Share a bit about yourself and why you're passionate about creating memorable guest experiences.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist role at Audleys Wood Hotel. Highlight your relevant experience in luxury hotels and any specific skills that match what we're looking for, like emotional intelligence and computer proficiency.
Be Professional Yet Approachable:While we love a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors. A polished application shows us you care about the details, just like we do for our guests!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Know the Hotel Inside Out
Before your interview, take some time to research Audleys Wood Hotel and Hand Picked Hotels. Familiarise yourself with their values, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission of delivering exceptional guest experiences.
✨Showcase Your Emotional Intelligence
As a receptionist, emotional intelligence is key. Prepare examples from your past experiences where you've successfully anticipated guests' needs or resolved issues. Highlight how you can create memorable moments for guests, as this aligns perfectly with what they’re looking for in a candidate.
✨Practice Your Communication Skills
Effective communication is crucial in a front office role. During the interview, practice clear and confident communication. You might even want to role-play common scenarios you could face at the reception desk, demonstrating your ability to engage with guests and handle inquiries smoothly.
✨Stay Calm Under Pressure
The hospitality industry can be fast-paced and stressful. Be prepared to discuss how you manage stress and maintain a positive attitude during busy times. Share specific strategies you use to stay calm and focused, which will reassure them that you can handle the demands of the role.
