At a Glance
- Tasks: Deliver exceptional guest experiences with personalised service and attention to detail.
- Company: Join the Hand Picked Hotels team at Audleys Wood Hotel.
- Benefits: Competitive pay, live-in accommodation, meals included, and a fun work environment.
- Other info: Full-time role with flexible hours and opportunities for personal growth.
- Why this job: Create magical memories for guests while enjoying a dynamic hotel atmosphere.
- Qualifications: Experience in luxury hotels, strong emotional intelligence, and proficient computer skills.
The predicted salary is between 28000 - 28000 £ per year.
We are currently recruiting for a Receptionist at Audleys Wood Hotel, part of Hand Picked Hotels.
About the Role
The role of our receptionists is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail. You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity. In collaboration with the Front office team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the day’s activities. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About You
To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel within a front office environment. Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities. Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience. You’ll have proficient computer skills, including knowledge of hotel reservation systems and Microsoft office. Knowledge of Opera is desirable. Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario. Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
Company Benefits
A competitive salary package of £13.50 per hour, plus a share of service charge. This is a Full‑Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs. Live in accommodation is available at a weekly charge of £77.70, inclusive of meals.
Receptionist employer: Hand Picked Hotels Ltd
At Audleys Wood Hotel, part of Hand Picked Hotels, we pride ourselves on creating a vibrant and supportive work environment where our team members are encouraged to thrive. With competitive salaries, live-in accommodation options, and a strong focus on employee growth and development, we ensure that our receptionists not only deliver exceptional guest experiences but also enjoy a fulfilling career. Join us to be part of a passionate team that values creativity, collaboration, and the joy of making lasting memories for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Audleys Wood Hotel. Familiarise yourself with their services and values so you can show how you align with their mission to create magical memories for guests.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common guest scenarios with friends or family to boost your confidence in handling various situations with grace and charm.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to delivering exceptional service and making every guest feel special.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your journey with us. Plus, who doesn't love a straightforward process?
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you connect with the role and our values. Use a friendly tone and share why you're passionate about creating memorable experiences for guests.
Tailor Your CV:Make sure your CV is tailored to the Receptionist role at Audleys Wood Hotel. Highlight your experience in luxury hotels and any relevant skills, like your knowledge of reservation systems. We love seeing how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be specific about your experiences and how they relate to the job description. Remember, we’re looking for someone who can engage with guests and create magical memories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures it gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Know the Hotel Inside Out
Before your interview, make sure you research Audleys Wood Hotel and its offerings. Familiarise yourself with their services, facilities, and any unique features that set them apart. This knowledge will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in contributing to their guest experience.
✨Showcase Your Emotional Intelligence
As a receptionist, emotional intelligence is key. Prepare examples of how you've anticipated guests' needs in previous roles or how you've handled difficult situations with grace. This will highlight your ability to create memorable experiences and show that you can maintain a positive attitude under pressure.
✨Practice Personalised Service Scenarios
Think about how you would handle various guest scenarios, such as a special request or a complaint. Practising these situations will help you articulate your approach during the interview, showcasing your commitment to providing thoughtful and personalised service that aligns with the hotel's values.
✨Demonstrate Your Tech Savvy
Since proficiency in hotel reservation systems and Microsoft Office is important, be ready to discuss your experience with these tools. If you have knowledge of Opera, mention it! If not, express your willingness to learn quickly. This shows that you're adaptable and ready to hit the ground running.
