At a Glance
- Tasks: Lead the night operations, ensuring exceptional service and memorable guest experiences.
- Company: Hand Picked Hotels, a family-owned luxury hotel group with unique properties.
- Benefits: Competitive pay, live-in accommodation, career development, and wellness support.
- Other info: Enjoy a supportive culture with opportunities for growth and recognition.
- Why this job: Join a passionate team and make a real impact on guests' experiences every night.
- Qualifications: Experience in night supervision or similar roles, strong leadership, and communication skills.
The predicted salary is between 16.32 - 16.32 £ per hour.
- Hand Picked Hotels
- Night Supervisor – Nutfield Priory Hotel & Spa
Location: Redhill, Surrey, RH1 4EL
Salary: Starting at £16.32 per hour + service charge + excellent colleague benefits
- Job
- Type: Full-time | Permanent | 5 nights out of 7
Come and join our Team... We are currently seeking an enthusiastic and knowledgeable Night Supervisor at Nutfield Priory Hotel & Spa, part of Hand Picked Hotels.
Perched high above the Surrey Hills, Nutfield Priory Hotel & Spa offers an extraordinary setting to develop your hospitality career.
This 19th-century Neo-Gothic manor blends architectural drama with the calm sophistication of a modern spa retreat, creating a workplace that is both inspiring and deeply rewarding.
As part of our team, you’ll help shape the serene, luxurious experiences that define the hotel.
Whether supporting the award-winning spa, as guests unwind in thermal suites and tranquil pools, or helping deliver refined dining in the Cloisters Restaurant, where modern British cuisine is served with graceful precision, your contribution will be central to creating unforgettable moments.
At Nutfield Priory Hotel & Spa, every detail is curated for comfort, pleasure, and genuine connection and our team embodies those same values.
If you’re passionate about thoughtful, high-quality hospitality and want to grow in a setting rich with character, beauty, and calm, Nutfield Priory Hotel & Spa offers a truly exceptional place to thrive.
As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.
If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Nutfield Priory Hotel & Spa offers an inspiring place to grow your career.
Step into a role where every night brings something new.
As our Night Supervisor, you will lead the overnight operation, ensuring exceptional service standards are maintained across the hotel while creating memorable guest experiences.
Whether supporting on reception, overseeing food and beverage service, coordinating room service, or preparing the hotel for the day ahead, you will be the senior point of contact throughout the night, providing guidance, support, and leadership to the team.
You will take ownership of the overnight shift, confidently managing the night audit process, balancing daily transactions, and ensuring all operational procedures are completed accurately and efficiently.
Alongside these responsibilities, you will help maintain a safe, welcoming, and secure environment for both guests and colleagues, responding proactively to any issues and making informed decisions when needed.
Collaboration is at the heart of the role.
You will foster strong relationships across departments, ensuring clear communication between shifts and supporting a seamless handover to the daytime teams.
With a keen eye for detail, a passion for luxury hospitality, and a hands-on approach, you will play a vital role in ensuring every guest enjoys an outstanding experience, no matter the hour.
Above all, this is an opportunity to lead by example within a supportive and passionate team, making a real impact on both the guest journey and the success of the hotel.
This is a full-time role working 5 nights out of 7, including weekends on a rota basis, 40 hours per week, which may vary depending on business.
Flexible working hours can be accommodated where possible.
What’s in it for you?
- A competitive hourly rate of £16.32 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
- Live in accommodation available for a weekly charge of £77.70, inclusive of meals & bills.
- A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
- Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Uniform and meals on shift provided.
- Free onsite parking (where applicable).
- Access to wellbeing support through our Employee Assistance Programme.
- Company pension, enhanced sick pay & Life assurance scheme.
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Discounted stays in our hotels and on food, drink, spa treatments & products.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Introduction bonus for new colleague recommendations.
- Colleague of the Month awards, which leads to our annual awards ceremony.
- Regular team gatherings and appreciation events.
Are you Hand Picked?
- We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature.
We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership and teamwork.
- You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
- Previous experience in a Night Supervisor, Night Porter, Night Auditor, or similar overnight hotel role is essential.
- Proven ability to confidently manage hotel operations during the night shift with minimal supervision.
- Strong leadership skills with the ability to motivate, support, and guide colleagues throughout the shift.
- Experience completing night audit procedures and reconciling daily financial transactions.
- Excellent communication and interpersonal skills, with the confidence to handle guest queries and complaints professionally.
- Ability to remain calm, organised, and decisive when working independently and responding to unexpected situations.
- Strong attention to detail and a proactive approach to problem-solving.
- A flexible and reliable approach, with the ability to work overnight shifts, including weekends and bank holidays.
- Experience using hotel property management systems (PMS) and Microsoft Office. Knowledge of Opera Cloud is highly desirable.
Who we are…
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality.
Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands.
Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel.
Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day.
Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation.
A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
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Night Supervisor Live-in employer: Hand Picked Hotels Ltd
Hand Picked Hotels is an exceptional employer, offering a unique opportunity to lead spa operations across stunning luxury hotels in the UK. With a strong commitment to employee growth through extensive training programmes and a supportive work culture that values individuality and community, you will thrive in an environment that encourages creativity and excellence. Enjoy competitive benefits, including a generous holiday allowance and a focus on well-being, all while being part of a family-owned group dedicated to delivering magical experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor Live-in
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hand Picked Hotels Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hand Picked Hotels Ltd
Don't be shy about reaching out to Hand Picked Hotels Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Supervisor Live-in
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hand Picked Hotels Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
