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- Tasks: Deliver exceptional guest experiences, manage bar duties, and ensure a safe hotel environment at night.
- Company: Hand Picked Hotels offers unique luxury country houses and coastal retreats across the UK.
- Benefits: Enjoy competitive pay, live-in accommodation, generous holiday, and career progression opportunities.
- Why this job: Join a fun team that values individuality and community while creating memorable guest experiences.
- Qualifications: Experience in luxury hotels and a passion for outstanding guest service are essential.
- Other info: Live-in accommodation available for just £69.93 per week, including meals and bills.
About the Company
About the Role
- The role of our Night Porters is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do from working on the bar, cleaning, setting up conference rooms to delivering room service food orders.
- Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable.
- Build and maintain relationships within the team and ensure communication is clear between the shifts.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
- To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel, ideally currently working on night shifts.
- Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
- Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
- Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
- Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
Company Benefits
- A competitive salary package of £15.32 per hour plus a share of service charge.
- This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
- Live in accommodation charged at just £69.93 per week all-inclusive of meals and bills, for an ensuite room and shared facilities.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- Discounted staff stays in our hotels and on food & drink.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
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Night Porter - Live In employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter - Live In
✨Tip Number 1
Familiarise yourself with Hand Picked Hotels' values and mission. Understanding their commitment to individuality, care, and guest delight will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in luxury hotels, especially in night shifts. Be ready to share specific examples of how you've gone above and beyond for guests in past roles.
✨Tip Number 3
Prepare to discuss your emotional intelligence and how it has helped you anticipate guest needs. Think of scenarios where your proactive approach made a difference in guest experiences.
✨Tip Number 4
Show enthusiasm for the role and the hotel environment. Express your willingness to learn and grow within the company, as Hand Picked Hotels values forward career progression and development.
We think you need these skills to ace Night Porter - Live In
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Hand Picked Hotels' values such as family, individuality, and care. Reflect these values in your application to show that you align with their mission of providing a memorable guest experience.
Tailor Your CV: Highlight relevant experience in luxury hotels, particularly any night shift roles. Emphasise skills like emotional intelligence and problem-solving, which are crucial for the Night Porter position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your commitment to going above and beyond for guests. Share specific examples of how you've created memorable experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guests were happy, as this aligns with the company's values.
✨Demonstrate Emotional Intelligence
Prepare to discuss how you've anticipated guests' needs in previous positions. Highlight situations where your emotional intelligence helped you resolve issues or enhance a guest's experience, showcasing your ability to connect with people.
✨Familiarise Yourself with the Hotel
Research Chilston Park Hotel and Hand Picked Hotels before the interview. Understanding their unique offerings and values will allow you to tailor your responses and show genuine interest in becoming part of their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Think of scenarios where you had to act calmly and professionally, and be ready to explain how you managed those situations effectively.
