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- Tasks: Deliver exceptional guest experiences during night shifts, from bar service to room deliveries.
- Company: Join Hand Picked Hotels, a collection of unique luxury country houses and coastal retreats.
- Benefits: Enjoy competitive pay, live-in accommodation, generous holidays, and career progression opportunities.
- Why this job: Be part of a fun team that values individuality and community while creating memorable guest experiences.
- Qualifications: Experience in luxury hotels and a passion for outstanding guest service are essential.
- Other info: Live-in accommodation available; perfect for students seeking flexible work hours.
About the Company
About the Role
- The role of our Night Porters is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do from working on the bar, cleaning, setting up conference rooms to delivering room service food orders.
- Maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable.
- Build and maintain relationships within the team and ensure communication is clear between the shifts.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
- To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel, ideally currently working on night shifts.
- Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
- Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
- Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
- Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
Company Benefits
- A competitive salary package of £15.32 per hour plus share of service charge.
- This is a Full-Time role working 4 days out of 7 including weekends on a rota basis, 32 hours per week (22:45pm – 07:15am), which may vary depending on business needs.
- Staff live in accommodation available for £69.93 per week inclusive of all meals and bills.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- Discounted staff stays in our hotels and on food & drink.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
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Night Porter Live-In employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter Live-In
✨Tip Number 1
Familiarise yourself with Hand Picked Hotels' values and mission. Understanding their commitment to individuality, care, and guest delight will help you align your approach during interviews and interactions, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Highlight any previous experience in luxury hotels, especially during night shifts. Be ready to share specific examples of how you've gone above and beyond for guests, as this will demonstrate your passion for exceptional service.
✨Tip Number 3
Prepare to discuss scenarios where you've had to act calmly under pressure. The role requires emotional intelligence and the ability to anticipate guests' needs, so think of instances where you've successfully navigated challenging situations.
✨Tip Number 4
Engage with current or former employees of Hand Picked Hotels if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Night Porter Live-In
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Hand Picked Hotels' values such as family, individuality, and care. Reflect these values in your application to show that you align with their mission of providing a memorable guest experience.
Highlight Relevant Experience: Emphasise any previous experience in luxury hotels, particularly in night shifts. Provide specific examples of how you've gone above and beyond for guests, showcasing your ability to create memorable experiences.
Showcase Emotional Intelligence: Demonstrate your emotional intelligence in your application. Share instances where you've anticipated guests' needs or resolved issues calmly and professionally, which is crucial for a Night Porter role.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the specific requirements of the Night Porter position. Use keywords from the job description and ensure your passion for hospitality shines through in your writing.
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for providing exceptional guest experiences. Share specific examples from your past roles where you went above and beyond to delight guests, as this aligns perfectly with Hand Picked Hotels' values.
✨Demonstrate Emotional Intelligence
Prepare to discuss how you've anticipated guests' needs in previous positions. Highlight situations where your emotional intelligence helped you resolve issues or enhance a guest's experience, showcasing your ability to connect with people.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various situations during night shifts. Think of examples where you acted calmly under pressure and found solutions to challenges, as this is crucial for the Night Porter role.
✨Understand the Company Culture
Familiarise yourself with Hand Picked Hotels' values and mission. Be prepared to discuss how you can contribute to their family-oriented and community-focused culture, ensuring you fit well within their team.
