At a Glance
- Tasks: Deliver exceptional service and maintain cleanliness in our health club and spa.
- Company: Join the welcoming team at Norton House Hotel & Spa, a luxury destination near Edinburgh.
- Benefits: Earn £13.00 per hour, enjoy flexible hours, and access great perks like discounts and training.
- Other info: Be part of a supportive team that celebrates diversity and fosters long-term friendships.
- Why this job: Make a real difference in guests' experiences while growing your career in hospitality.
- Qualifications: Enthusiastic attitude, attention to detail, and a willingness to learn are essential.
The predicted salary is between 27040 - 33600 £ per year.
Health Club & Spa Attendant – Norton House Hotel & Spa
Location: Newbridge, Scotland, EH28 8LX
Salary: Starting at £13.00 per hour + service charge + excellent colleague benefits
Job Type: Part-time (32 hrs) | Permanent | 5 days out of 7
We are currently seeking an enthusiastic Health Club & Spa Attendant at Norton House Hotel & Spa, part of Hand Picked Hotels. Nestled in the peaceful countryside just minutes from Edinburgh, Norton House Hotel combines classic Scottish charm with contemporary luxury. Our historic 19th-century manor house is renowned for exceptional service, beautiful surroundings, and unforgettable guest experiences.
What will the role involve?
- Delivering a welcoming, safe, and high-quality experience for every member & guest.
- Maintaining exceptional standards of cleanliness, hygiene, and presentation across the health club and spa.
- Interacting with both hotel guests and members, offering a friendly, helpful, and professional service.
- Carrying out regular cleaning duties and poolside safety checks.
- Supporting reception when needed.
This is a Part-time role working 4 days out of 7 including weekends on a rota basis, 32 hours per week, which may vary depending on business. Flexible working hours can be accommodated where possible.
What’s in it for you?
- A competitive hourly rate of £13.00 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
- A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
- Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Uniform and meals on shift provided.
- Free onsite parking (where applicable).
- Access to wellbeing support through our Employee Assistance Programme.
- Company pension, enhanced sick pay & Life assurance scheme.
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Discounted stays in our hotels and on food, drink, spa treatments & products.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Introduction bonus for new colleague recommendations.
- Colleague of the Month awards, which leads to our annual awards ceremony.
- Regular team gatherings and appreciation events.
Are you Hand Picked?
We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork. We need someone who takes initiative, demonstrates strong attention to detail, and is committed to maintaining high standards. A willingness to learn and undertake training (including first aid and pool responder) is essential.
Who we are…
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands. Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel.
Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.
Apply Today
If you're an enthusiastic customer focused person looking to work in a luxury hotel, take the next step in your career with Norton House Hotel & Spa and apply now. Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
NHH Health Club Assistant employer: Hand Picked Hotels Ltd
At Norton House Hotel & Spa, part of Hand Picked Hotels, we pride ourselves on being an exceptional employer that values our team members and fosters a warm, inclusive culture. Located in the serene countryside near Edinburgh, we offer competitive pay, extensive benefits, and numerous opportunities for career development, all while working in a stunning historic setting. Join us to be part of a dedicated team that celebrates individuality and community, ensuring every day is rewarding and filled with meaningful interactions.
StudySmarter Expert Advice🤫
We think this is how you could land NHH Health Club Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Norton House Hotel & Spa. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating memorable experiences for guests, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress to impress! Even though it’s a casual environment, showing up looking smart and professional can make a great first impression. It shows you care about the opportunity and respect the team you'll be working with.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note or email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit!
We think you need these skills to ace NHH Health Club Assistant
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see how excited you are about the role and how you can contribute to creating memorable experiences for our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the Health Club & Spa Attendant role. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Personable:In your cover letter, be friendly and approachable. We’re all about creating a warm atmosphere at Norton House Hotel & Spa, so let us get to know the real you and why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our fantastic team!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Know the Company
Before your interview, take some time to research Norton House Hotel & Spa. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Enthusiasm
As a Health Club & Spa Attendant, your passion for hospitality is key. During the interview, express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Highlight Attention to Detail
This role requires a strong focus on cleanliness and presentation. Be prepared to discuss how you maintain high standards in your work. You might want to mention any relevant experience you have in similar roles, especially regarding hygiene and safety practices.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they celebrate employee achievements. This shows that you’re not just interested in the job, but also in being an active part of their community.
