At a Glance
- Tasks: Welcome guests and provide exceptional service in a luxury hotel environment.
- Company: Join Hand Picked Hotels, known for unique luxury experiences.
- Benefits: Earn £13.00 per hour plus service charge, with meals provided.
- Other info: Flexible shifts available; perfect for students seeking hospitality experience.
- Why this job: Be part of a supportive team creating memorable guest experiences.
- Qualifications: Experience in luxury hotels and strong local knowledge required.
The predicted salary is between 13 - 13 £ per hour.
Location: Nantwich, Cheshire, CW5 6DQ
Salary: Starting at £13.00 per hour + service charge + excellent colleague benefits
Job Type: Casual contract - hours as required
Come and join our Team... We are currently seeking an enthusiastic Front Office Porter at Rookery Hall Hotel & Spa, part of Hand Picked Hotels. Step into a workplace where understated luxury and meticulous attention to detail create unforgettable experiences for every guest and member.
Set within 38 acres of beautifully manicured Cheshire countryside, Rookery Hall Hotel & Spa is a historic Georgian manor reimagined for the modern traveller - and an inspiring setting in which to grow your hospitality career. As part of our team, you’ll contribute to the calm, refined atmosphere that defines our award-winning spa, offering guests bespoke treatments and restorative experiences. You’ll help deliver exceptional dining beneath ornate ceilings, where locally sourced cuisine and carefully curated wines showcase true craftsmanship and care.
At Rookery Hall Hotel & Spa, luxury isn’t loud - it’s felt in the quiet professionalism of our people, the precision of our service, excellence and consistency, and the pride we take in anticipating our guests’ needs before they speak them. If you’re passionate about delivering elegant, personalised hospitality and want to be part of a supportive, dedicated team, Rookery Hall Hotel & Spa offers a rewarding environment to develop your skills and thrive.
What will the role involve?
As a Front Office Porter, you’ll be one of the first friendly faces our guests meet. You’ll welcome and engage with guests throughout their stay, offering personalised service and thoughtful recommendations that showcase your knowledge of the hotel and local area. You’ll assist with arrivals, valet parking, luggage, and guest orientation, ensuring a smooth and memorable experience from the moment they step through the door. Strong teamwork and clear communication with all departments are essential, helping deliver seamless service and awareness of daily activities. If you enjoy helping people and creating memorable moments, this role is for you. This is a casual contract and will require working a variety of shifts including weekends which may vary depending on business. Flexible working hours can be accommodated where possible.
What’s in it for you?
- A competitive hourly rate of £13.00 per hour with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
- A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
- Uniform and meals on shift provided.
Are you Hand Picked?
We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork. You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable. You will have previous experience working in Front office in a luxury four or five star hotel. Strong local knowledge is essential, enabling you to offer insightful suggestions about the surrounding area and nearby places of interest. A valid clean driving licence in order to valet park guest cars.
Who we are…
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family-owned group which has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands. Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the every day. Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation. A Recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.
Apply Today
If you're an experienced Front Office Porter looking to work in a luxury hotel, take the next step in your career with Rookery Hall Hotel & Spa and apply now. Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Casual Front Office Porter in Nantwich employer: Hand Picked Hotels Ltd
Hand Picked Hotels is an exceptional employer, offering a unique opportunity to lead spa operations across stunning luxury hotels in the UK. With a strong commitment to employee growth through extensive training programmes and a supportive work culture that values individuality and community, you will thrive in an environment that encourages creativity and excellence. Enjoy competitive benefits, including a generous holiday allowance and a focus on well-being, all while being part of a family-owned group dedicated to delivering magical experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Front Office Porter in Nantwich
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hand Picked Hotels Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hand Picked Hotels Ltd
Don't be shy about reaching out to Hand Picked Hotels Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Front Office Porter in Nantwich
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hand Picked Hotels Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
