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- Tasks: Deliver exceptional guest experiences at our stunning outdoor pool and Tiki bar.
- Company: Join Hand Picked Hotels, a collection of luxury country houses and coastal retreats.
- Benefits: Earn £13.00 per hour, enjoy 28 days holiday, and access training programmes.
- Other info: Flexible hours, career progression opportunities, and a supportive team environment.
- Why this job: Work in a beautiful setting and create magical moments for guests every day.
- Qualifications: Customer service experience preferred; must be over 18 to serve alcohol.
The predicted salary is between 27360 - 27360 £ per year.
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand‑picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath‑taking views of vast countryside, expansive beaches and lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
We are currently recruiting for an Outdoor Pool Attendant at Rhinefield House Hotel, part of Hand Picked Hotels. This is a seasonal role working from Mid April to End of September 2024. Known locally as the 'Jewel in the Forest', Rhinefield House is an award‑winning luxury hotel steeped in natural beauty, hidden deep within the New Forest National Park. Rhinefield House is proud to be the only AA four‑red‑star hotel in the New Forest.
About the Role
Our outdoor pool attendants are responsible for delivering an exceptional guest experience, putting the guest at the heart of everything you do through personalised and thoughtful service with care and attention to detail. You will be responsible for the opening and closing of the outdoor pool, ensuring that all areas of the pool, changing rooms and bar are clean and maintained to a very high standard, creating a magical first impression. You will play a key role in creating a home‑from‑home experience. Attention to detail is key – you will have an eye for perfection in making sure your guests are well looked after. During the shift you will be operating the Tiki bar, making and serving drinks to our guests, ensuring that our high standards of presentation are met. Most of all we want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About you:
To be considered for this role you will ideally have some previous customer‑service or waiting experience in a luxury hospitality setting, and you will need to be over the age of 18 to serve alcohol. You will be enthusiastic and willing to take on new responsibilities, adopting a flexible approach to ensuring all daily duties are completed. This is a varied role which includes cleaning of the changing rooms, pool testing and serving drinks to our guests. Having a high level of emotional intelligence enables you to anticipate our guests’ needs and ensure they receive a Hand Picked experience. It is essential you can demonstrate how you would be able to deliver our guest experience standards at Hand Picked Hotels, including the ability to go above and beyond to ensure guests have a high‑quality, personalised, and magical experience that they remember, recommend and return to time and time again. Due to our rural location you will ideally need your own transport to reliably commute.
Company Benefits
- A competitive salary package of £13.00 per hour, plus a share of service charge.
- There are varying hour contracts available for this role which can be discussed during the interview. 09:30 – 18:30 shifts available on varying days.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company sickness scheme benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our in‑house and external training programmes, including apprenticeships up to level 7, all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room.
Outdoor Pool Attendant in Hampshire employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outdoor Pool Attendant in Hampshire
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, take a stroll around Rhinefield House or check out their website. Understanding the unique charm of the place will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As an Outdoor Pool Attendant, you'll be all about creating that magical experience for guests. Think of some scenarios where you went above and beyond for someone, and be ready to share those stories during your chat with us.
✨Tip Number 3
Dress to impress! Even though it’s a casual role, showing up looking smart and presentable can make a great first impression. It shows you care about the job and are ready to represent Hand Picked Hotels in style.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for joining our amazing team at Hand Picked Hotels.
We think you need these skills to ace Outdoor Pool Attendant in Hampshire
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your experience. Share a bit about what makes you tick and why you're excited about the role.
Tailor Your Application: Make sure to tailor your application to the Outdoor Pool Attendant role. Highlight any relevant experience in customer service or hospitality, and don’t forget to mention your attention to detail – it’s key for us!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if needed, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our amazing company culture!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Know the Company
Before your interview, take some time to research Hand Picked Hotels. Understand their values of family, individuality, community, and care. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Outdoor Pool Attendant, you'll be at the forefront of guest experience. Prepare examples from your past roles where you've gone above and beyond for customers. Highlight your ability to anticipate needs and create memorable experiences, as this is key to impressing the interviewers.
✨Demonstrate Attention to Detail
Since attention to detail is crucial for this role, think of specific instances where your meticulous nature made a difference. Whether it was ensuring cleanliness or perfect presentation at a previous job, share these stories to illustrate your commitment to high standards.
✨Be Enthusiastic and Flexible
The role requires a positive attitude and a willingness to take on various responsibilities. During the interview, express your enthusiasm for the position and your readiness to adapt to different tasks, whether it's cleaning, serving drinks, or engaging with guests. This will show that you're a great fit for the dynamic environment at Rhinefield House.