At a Glance
- Tasks: Lead a passionate team to create unforgettable guest experiences through exceptional housekeeping.
- Company: Join Hand Picked Hotels, a family-owned luxury hotel group with a welcoming culture.
- Benefits: Enjoy competitive pay, career development, and discounts on stays and meals.
- Other info: Flexible hours, ongoing training, and a supportive team environment await you.
- Why this job: Be part of a story that spans generations in a stunning Edwardian hotel.
- Qualifications: Previous supervisory experience in housekeeping and a passion for hospitality.
The predicted salary is between 14.3 - 14.3 £ per hour.
- Hand Picked Hotels
- Housekeeping Supervisor - Crathorne Hall Hotel
- Salary: Starting at £14.30 per hour + service charge + excellent colleague benefits
- Job
- Type: Full-time |Permanent | 5 days out of 7
Come and join our Team...
We are currently seeking a knowledgeableand enthusiastic Housekeeping Supervisor at Crathorne Hall Hotel, part of Hand Picked Hotels.
Crathorne Hall offers an exceptionalenvironment for professionals who want to be part of something truly special.
With its Edwardian grandeur, breathtaking views, and award-winning service, working here means becoming part of a story that spans generations.
Whether you’re working in the kitchen, frontof house, events, housekeeping, or management, you’ll find yourself surroundedby a passionate, welcoming team who support one another and take pride ineverything they do.
As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil grounds, celebrate special events, and enjoy our personalised service, with an emphasis on service, excellence & consistency.
If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Crathorne Hall Hotel offers an inspiring place to grow your career.
What will the role involve?
As a Housekeeping Supervisor, you will lead by example in creating an exceptional first impression by ensuring guest rooms and public spaces are immaculately cleaned, presented and maintained to the highest standards.
With meticulous attention to detail, you will oversee room inspections, ensure premium towels and toiletries are replenished, and that in-room refreshments, including a curated selection of teas, coffees, and biscuits, are elegantly arranged.
Your commitment to excellence and high standards will help deliver an unforgettable, magical guest experience.
As a confident leader and strong team player, you will support, guide, and motivate the housekeeping team, ensuring efficiency, consistency, and the continued reputation for luxury and comfort.
This is a full-time role working 5 days out of 7 including weekends on a rota basis, 35 hours per week, which may vary depending on business.
Flexible working hours can be accommodated wherepossible.
What’s init for you?
- Acompetitive hourly rate of £14.30 with incremental pay reviews based on recognition ofcommitment and performance, plus a share of service charge.
- Awelcoming, inclusive culture where long-term friendships and diversity arecelebrated.
- Ongoingcareer development with in-house and external training, includingapprenticeships and industry-recognised courses.
- 28 days holiday per year including bankholidays, increasing to 33 days including bank holidays with length ofservice.
- Uniform and meals on shift provided.
- Free onsite parking (where applicable).
- Access towellbeing support through our Employee Assistance Programme.
- Company pension, enhanced sick pay &Life assurance scheme.
- Online retail discount platform offeringthousands of savings with high street retailers and restaurants as well asa health and well-being platform.
- Discounted stays in our hotels and onfood, drink, spatreatments & products.
- Annual loyalty awards (like afternoonteas and overnight stays).
- Introduction bonus for new colleague recommendations.
- Colleague of the Month awards, which leads to our annual awardsceremony.
- Regular team gatherings and appreciation events.
Are you Hand Picked?
- We are looking for proactive and enthusiasticcandidates that have a willing attitude and a welcoming and friendlynature.
We thrive on excelling together to ensure as a team we deliverservice, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
- You will have passion and pride indelivering exceptional, high-quality, personalised service to ensure our guestsexperiences are memorable.
- You will have previous housekeeping experience in a supervisory role, and feel confident leading a team while also working independently in a fast-paced, busy environment.
Who we are…
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and todaystill remains a family-owned group which has 21 unique luxury country housesand coastal retreats, each hand picked for their individuality.
Architecturallydistinctive and quintessentially British, every hotel boasts an extraordinarylocation from Scotland to the Channel Islands, offering breathtaking views fromvast countryside to expansive beaches, to lush woodlands.
Dedicatedto creating unique and enchanting stays, curated personalised service runsthrough the heart of every hotel.
Whilst each hotel is individual, eachproperty fulfils the company values of family, individuality, community andcare, with a team commitment to aiming higher and delight their guests withmagical experiences that offer a true escape from the every day.
Hand Picked Hotels are committed to protecting the environment for a sustainable future, and all of our hotels have received the ‘Green Tourism’ accreditation.
ARecognition of our progress in reducing energy use and waste, supportingbiodiversity, and sourcing responsibly from local and ethical partners.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to liveand work in the UK.
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Housekeeping Supervisor in Great Ayton employer: Hand Picked Hotels Ltd
Hand Picked Hotels is an exceptional employer, offering a unique opportunity to lead spa operations across stunning luxury hotels in the UK. With a strong commitment to employee growth through extensive training programmes and a supportive work culture that values individuality and community, you will thrive in an environment that encourages creativity and excellence. Enjoy competitive benefits, including a generous holiday allowance and a focus on well-being, all while being part of a family-owned group dedicated to delivering magical experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor in Great Ayton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hand Picked Hotels Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hand Picked Hotels Ltd
Don't be shy about reaching out to Hand Picked Hotels Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Supervisor in Great Ayton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hand Picked Hotels Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
