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For Companies At a Glance
- Tasks: Lead and inspire the team to exceed guest expectations and drive financial success.
- Company: Hand Picked Hotels offers unique luxury stays in stunning historical properties across the UK.
- Benefits: Enjoy competitive pay, generous pension, training opportunities, and discounts on stays and dining.
- Why this job: Join a passionate team dedicated to creating magical experiences in beautiful locations.
- Qualifications: Must have experience as a General Manager in luxury hotels with strong leadership and commercial skills.
- Other info: Be part of a family-owned company that values individuality, community, and care.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
Hand Picked Hotels was founded in 2001 by owner, Chairman and CEO, Julia Hands MBE. Julia’s love of historical buildings, the English countryside, local food and good wine inspired her dream to own a collection of hotels that would celebrate these passions and invite others to share in them. Today, the family-owned group has 21 unique luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, to lush woodlands. Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team rooted in their commitment to aim higher and delight their guests with magical experiences that offer a true escape from the everyday.
We are currently recruiting an experienced General Manager for Buxted Park Hotel, this stunning hotel is set in the heart of 312 lush acres. Buxted Park is a glorious country hotel in Uckfield where Georgian styling meets modern comfort. The Grade II listed Palladian mansion, set in the finest parkland, makes Buxted Park Hotel in East Sussex one of the region’s most renowned rural wedding venues, whilst the award-winning 2 AA Rosette restaurant in Uckfield boasts an exquisite menu.
About the Role
As General Manager you will be fully accountable for exceeding guest expectations, delivering the financial goals and objectives alongside team management and development for the team. As General Manager within Hand Picked Hotels, you are expected to be innovative with excellent leadership skills and a well-rounded knowledge of managing all hotel operations alongside sales, revenue per available room (rev par), profits and guest satisfaction. You will be involved in taking Buxted Park Hotel forward in line with Hand Picked Hotels future strategy and aspirations. You will be responsible for inspiring, motivating, and developing your team to continually surpass our guest expectations, whilst identifying and delivering new revenue streams and opportunities. Leading from the front, you will be an aspirational leader, who thrives on coaching and mentoring your team.
About you:
- To be considered for this role of General Manager you must have current experience as a General Manager within a luxury country house or boutique hotel environment, with an excellent understanding of food and beverage and high-end weddings and events.
- This role will suit an experienced General Manager with knowledge of the local area and a proven track record of building and fostering local engagement initiatives and relationships.
- You must be able to demonstrate a solid commercial acumen, with the ability to drive sales.
- Be hands-on and enjoy leading from the front.
- Have experience of business planning, developing and implementing new initiatives to drive sales, whilst delivering a bespoke high-end guest experience.
- You will have up-to-date knowledge of statutory obligations, including health and safety, compliance, and capex management.
- A proven track record in people management, coaching and development and be an experienced innovator.
- Proficient in hotel software, Excel and Office 365.
Company Benefits
- A competitive salary package discussed at interview stage.
- Company pension scheme with a generous employer contribution.
- Life assurance.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 33 days including bank holidays.
- Forward career progression, with access to our In House and external training programs, including apprenticeships and other recognised hospitality industry courses which are all supported by our learning and development team.
- Discounted colleague stays in our hotels and on food and drink.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
General Manager employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with Hand Picked Hotels' values and mission. Understanding their commitment to individuality, community, and care will help you align your leadership style with their expectations during interviews.
✨Tip Number 2
Research the local area around Buxted Park Hotel. Being knowledgeable about local attractions, events, and potential partnerships can demonstrate your commitment to fostering community engagement and driving sales.
✨Tip Number 3
Prepare examples of how you've successfully led teams in high-pressure environments. Highlighting your experience in coaching and mentoring will showcase your ability to inspire and develop staff, which is crucial for this role.
✨Tip Number 4
Stay updated on industry trends, especially in luxury hospitality and event management. Showing that you're aware of current market demands and innovations can set you apart as a forward-thinking candidate.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Hand Picked Hotels' values and mission. Highlight your alignment with their commitment to individuality, community, and care in your application.
Tailor Your CV: Ensure your CV reflects your experience as a General Manager in a luxury hotel environment. Emphasise your leadership skills, knowledge of food and beverage, and any relevant achievements in guest satisfaction and revenue growth.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your innovative approach to management. Mention specific examples of how you've exceeded guest expectations and driven sales in previous roles.
Highlight Local Engagement Experience: If you have experience building relationships within the local community, make sure to include this in your application. Discuss any initiatives you've led that fostered local engagement and enhanced guest experiences.
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Showcase Your Leadership Skills
As a General Manager, your leadership abilities are crucial. Be prepared to discuss specific examples of how you've inspired and motivated your team in previous roles. Highlight any innovative strategies you've implemented that led to improved guest satisfaction or team performance.
✨Demonstrate Commercial Acumen
This role requires a solid understanding of driving sales and managing financial goals. Come equipped with data or case studies from your past experiences that illustrate your success in increasing revenue or managing budgets effectively.
✨Know the Local Area
Familiarity with the local area is essential for building community relationships. Research Uckfield and its surroundings, and be ready to discuss how you can leverage local engagement initiatives to enhance the hotel's reputation and guest experience.
✨Understand the Importance of Personalised Service
Hand Picked Hotels prides itself on providing unique and enchanting stays. Prepare to share your thoughts on what personalised service means to you and how you would implement this philosophy at Buxted Park Hotel to exceed guest expectations.
