Food & Beverage Operations Manager Live-In

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

We are currently recruiting for a Food and Beverage Operations Manager at Brandshatch Place Hotel & Spa, part of Hand Picked Hotels. One of the most renowned country house spa hotels in Kent, Brandshatch Place Hotel & Spa, is a beautiful rural retreat nestled within 12 acres of glorious parkland and gardens. Providing a boutique home‑away‑from‑home, the property’s convenient location to the capital provides the best of all worlds, whether visiting for business or leisure.

About the Role

As the Food & Beverage Operations Manager you will oversee the entire Food & Beverage operation including the Restaurant & Conference & Banqueting departments, taking responsibility for ensuring high standards of service are consistently delivered. Managing, supporting and guiding our vibrant and diverse team to ensure they create magical memories for all of our guests, every time. You are the ultimate hospitality professional able to make each and every guest feel special and have the ability to encourage, and motivate team members to do the same. Having outstanding knowledge of all things food and drink related will inspire those working with you, and you will enjoy sharing your knowledge through regular training and development with the team. Making clear, confident decisions, will be second nature to you, consulting with others where needed ensuring you all reach the same goals. Being able to demonstrate a strong understanding of business financials including labour costs, forecasting and budgets. Of course, being a Food & Beverage Manager requires a lot of skill and dedication, so you will have incredible organisational skills and attention to detail, along with stamina and the ability to remain calm under pressure. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

About you:

• Previous Food & Beverage operations management experience within a multi outlet 4/5 Star luxury Hotel is required for this role.
• Experienced in effectively managing large scale conferences, banqueting events and weddings.
• Having excellent knowledge of wine, where you are confident to offer wine pairings.
• Proven experience of managing, coaching and developing teams, and you will enjoy motivating others to be their best, achieve their goals and fully potential.
• Being driven to deliver outstanding and memorable customer service will be your passion and motivation.
• You will be excellent at building a rapport with colleagues and guests.
• Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.

Company Benefits

• A competitive salary package plus a share of service charge.
• This is a Full‑Time role working 5 days out of 7 including weekends on a rota basis, working 40 hours per week, which may vary depending on business needs.
• Staff live‑in accommodation is available for £69.93 per week inclusive of all meals and bills.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• Discounted staff stays in our hotels and on food & drink.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well‑being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.