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For Companies At a Glance
- Tasks: Assist in food and beverage service, ensuring high presentation standards.
- Company: Join Hand Picked Hotels, a collection of luxury country houses and coastal retreats.
- Benefits: Enjoy competitive pay, generous holidays, and career progression opportunities.
- Why this job: Be part of a fun team that values individuality and guest satisfaction.
- Qualifications: Experience in hospitality and a passion for delivering exceptional service required.
- Other info: Live-in accommodation available; must be eligible to work in the UK.
About the Company
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guests ensuring a hand picked experience for every guest and employees.
We are currently recruiting for a Food & Beverage Assistant at Rhinefield House Hotel, part of Hand Picked Hotels. Known locally as the 'Jewel in the Forest', Rhinefield House is an award-winning luxury hotel steeped in natural beauty, hidden deep within the New Forest National Park. Rhinefield House is proud to be the only AA four red star hotel in the New Forest. The hotel has 50 bedrooms, including three feature suites, an outdoor pool, a small health suite and a 2 AA Rosette fine dining restaurant & bar. It is a popular wedding and Afternoon Tea venue with beautiful gardens and grounds.
About the Role
The role of a Food and Beverage Assistant involves preparing food and beverage service areas to Hand Picked Hotels standards ensuring high standards of presentation are always maintained. You will be expected to be able to hold a good level of knowledge regarding food menu items and availability, including main ingredients, allergens and preparation style. Be able to offer accurate and enticing product descriptions with recommendations based on guest preferences. Working enthusiastically alongside team members to achieve departmental goals. As Food and Beverage Assistant you will be expected to be able to maintain a basic knowledge of the wine list and stock availability. Understand the basic principles of food and wine matching, different grape varieties and predominant flavours. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About you:
To be considered for this role you will have current base knowledge and experience of food and beverage within a quality driven hotel, restaurant, or hospitality environment. You will be enthusiastic and willing to take on new responsibilities. Adopt a flexible approach to assist in different areas of the hotel as business and guest needs dictate. Having a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience. It is essential you can demonstrate how you would be able to deliver our guest experience standards at Hand Picked Hotels, which includes the ability to go above and beyond to ensure guests have a high-quality, personalised, and magical experience that they remember, recommend, and return to time and time again.
Company Benefits
- A competitive salary package of £14.57 per hour – plus a share of service charge.
- This is a Full-Time role working 5 days out of 7 including weekends on a rota basis, 40 hours per week, which may vary depending on business needs.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, WSET Level 1 and 2 with our In house Wine Academy which are all supported by our learning and development team.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Food & Beverage Assistant - Live in employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Assistant - Live in
✨Tip Number 1
Familiarise yourself with Hand Picked Hotels' values and mission. Understanding their commitment to individuality, care, and guest delight will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your food and beverage knowledge, especially regarding allergens and wine pairings. Being able to discuss menu items confidently and make recommendations will show your enthusiasm and readiness for the role.
✨Tip Number 3
Prepare to showcase your emotional intelligence during the interview. Think of examples where you've anticipated guests' needs or gone above and beyond in previous roles, as this is crucial for delivering the Hand Picked experience.
✨Tip Number 4
Network with current or former employees of Hand Picked Hotels if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Food & Beverage Assistant - Live in
Some tips for your application 🫡
Understand the Company Values: Familiarise yourself with Hand Picked Hotels' values such as family, individuality, care, and delighting guests. Reflect these values in your application to show you align with their culture.
Highlight Relevant Experience: Emphasise any previous experience in food and beverage roles within quality-driven environments. Be specific about your responsibilities and achievements that relate to the role of a Food & Beverage Assistant.
Showcase Your Knowledge: Demonstrate your understanding of food and beverage service standards, including menu items, allergens, and wine pairing principles. This will show your preparedness for the role.
Personalise Your Application: Craft a tailored cover letter that expresses your enthusiasm for the position and how you can contribute to creating magical experiences for guests at Rhinefield House Hotel.
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Know the Company Values
Familiarise yourself with Hand Picked Hotels' core values: family and community, individuality, care, aiming higher, and delighting guests. Be prepared to discuss how you embody these values in your work and how they align with your personal approach to hospitality.
✨Showcase Your Food & Beverage Knowledge
Demonstrate your understanding of food and beverage service, including menu items, allergens, and wine pairings. Be ready to provide examples of how you've used this knowledge to enhance guest experiences in previous roles.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work collaboratively with team members and adapt to different areas of the hotel as needed. Share specific instances where you've successfully contributed to a team goal or adapted to changing circumstances.
✨Exude Enthusiasm and Passion
Let your passion for hospitality shine through during the interview. Discuss what inspires you about working in the food and beverage sector and how you plan to bring that enthusiasm to the Hand Picked team.
