At a Glance
- Tasks: Support event delivery and create unforgettable guest experiences at a luxury hotel.
- Company: Join Hand Picked Hotels, a family-owned group with unique luxury properties.
- Benefits: Competitive pay, career development, discounts, and a supportive team culture.
- Other info: Enjoy a welcoming culture with opportunities for growth and recognition.
- Why this job: Make a real impact in hospitality while enjoying a vibrant work environment.
- Qualifications: Passion for sales and events with experience in hospitality management.
The predicted salary is between 18.32 - 18.32 £ per hour.
Location: Newbridge, Scotland, EH28 8LX
Salary: Starting at £18.32 per hour + service charge + excellent colleague benefits
Job Type: Full-time | Permanent | 5 days out of 7
Come and join our team. We are currently seeking an enthusiastic Assistant Sales & Events Manager at Norton House Hotel & Spa, part of Hand Picked Hotels. Nestled in the peaceful countryside just minutes from Edinburgh, Norton House Hotel & Spa combines classic Scottish charm with contemporary luxury. Our historic 19th‐century manor house is renowned for exceptional service, beautiful surroundings, and unforgettable guest experiences.
As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence and consistency.
At Norton House Hotel & Spa it's not just about delivering excellence to our guests, it's about creating a workplace where people are proud to belong. If you're motivated, enthusiastic, and ready to make a difference, we'd love to hear from you.
What will the role involve?
- Support the smooth delivery of events from first enquiry to final execution, working closely with the Sales & Events Manager to drive conversions and uphold exceptional guest experiences.
- Manage key departmental processes, including enquiry allocation, forecasting, reporting, and maintaining accurate data across Opera, Tableau and internal systems.
- Help prepare weekly meetings, update demand calendars, and ensure revenue and pipeline information is consistently reliable.
- Turn enquiries into confirmed bookings—guiding clients through weddings, private dining, corporate events and celebrations with professionalism and enthusiasm.
- Build trusted relationships, offer tailored recommendations, and ensure every detail is delivered to the highest standard.
- Support and motivate the Sales & Events team, coordinating diary tasks, ensuring timely follow‐ups, and maintaining structured processes that enhance performance and consistency.
This is a chance to grow within a supportive, ambitious team where your ideas matter and your contribution truly makes an impact.
What's in it for you?
- A competitive hourly rate of £18.32 plus a share of service charge.
- A welcoming, inclusive culture where long‐term friendships and diversity are celebrated.
- Ongoing career development with in‐house and external training, including apprenticeships and industry‐recognised courses.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Uniform and meals on shift provided.
- Free onsite parking (where applicable).
- Access to wellbeing support through our Employee Assistance Programme.
- Company pension, enhanced sick pay & Life assurance scheme.
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well‐being platform.
- Discounted stays in our hotels and on food, drink, spa treatments & products.
- Annual loyalty awards (like afternoon teas and overnight stays).
- Introduction bonus for new colleague recommendations.
- Colleague of the Month awards, which leads to our annual awards ceremony.
- Regular team gatherings and appreciation events.
Are you Hand Picked?
We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
You will have passion and pride in delivering exceptional, high‐quality, personalised service to ensure our guests' experiences are memorable.
You are a confident and personable hospitality professional with a strong passion for sales and events, supported by experience in managing the operational heartbeat of a busy Sales & Events office, including forecasting, reporting and enquiry management.
With experience supporting or leading event planning and coordination, you will have a proven ability to convert enquiries into confirmed business.
Who we are...
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and today still remains a family‐owned group which has 21 unique luxury country houses and coastal retreats, each hand‐picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches to lush woodlands.
Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. Whilst each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delight their guests with magical experiences that offer a true escape from the everyday.
Hand Picked Hotels is committed to protecting the environment for a sustainable future, and all of our hotels have received the 'Green Tourism' accreditation. This is recognition of our progress in reducing energy use and waste, supporting biodiversity, and sourcing responsibly from local and ethical partners.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Assistant Sales & Events Manager in Edinburgh employer: Hand Picked Hotels Ltd
Hand Picked Hotels is an exceptional employer, offering a vibrant and inclusive work culture at Norton House Hotel & Spa, where employees are celebrated for their contributions and encouraged to grow through ongoing training and development opportunities. With competitive pay, generous holiday allowances, and unique perks such as discounted stays and wellness support, we foster a collaborative environment that prioritises both employee satisfaction and outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Sales & Events Manager in Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hand Picked Hotels Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hand Picked Hotels Ltd
Don't be shy about reaching out to Hand Picked Hotels Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Sales & Events Manager in Edinburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hand Picked Hotels Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
