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For Companies At a Glance
- Tasks: Deliver exceptional guest experiences with personalised service and attention to detail.
- Company: Join Hand Picked Hotels, a collection of luxury country houses and coastal retreats.
- Benefits: Earn £14.32 per hour, enjoy meals on duty, and wear a stylish uniform.
- Why this job: Create magical memories for guests while working in stunning locations.
- Qualifications: Experience in luxury hotels and strong emotional intelligence are essential.
- Other info: Be part of a diverse team that values individuality and community.
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
We are currently recruiting for a Receptionist on a casual basis at Fawsley Hall Hotel & Spa, part of Hand Picked Hotels. Fawsley Hall Hotel is located within Northamptonshire and offers our guests a luxurious stay, the hotel boasts 4 AA Red Stars and a 2 AA Rosette restaurant. For rest and relaxation, Fawsley Hall is host to one of the Midland’s best destination spas and state-of-the-art wellness and health club facilities.
About the Role
The role of our receptionists is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail. You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity. In collaboration with the Front office team, you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the day's activities. Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About You
To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel within a front office environment. Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities. Be able to demonstrate a high level of emotional intelligence, enabling you to anticipate our guests' needs ensuring they receive a Hand Picked experience. You’ll have proficient computer skills, including knowledge of hotel reservation systems and Microsoft Office. Knowledge of Opera is desirable. Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario. Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
Company Benefits
- A competitive salary of £14.32 per hour.
- This role is being offered on a casual hours basis, hours will vary depending on business needs.
- Uniform and meals on duty provided.
- Opportunity to make lifelong friendships and be part of a team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Casual Receptionist in Daventry employer: Hand Picked Hotels Ltd
Contact Detail:
Hand Picked Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Receptionist in Daventry
✨Tip Number 1
Get to know the hotel! Before your interview, do a bit of research on Fawsley Hall and Hand Picked Hotels. Familiarise yourself with their values and unique offerings. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence. Think about how you can create those magical moments for guests and be ready to share your ideas during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury setting. Choose an outfit that reflects the hotel's elegance while still being comfortable. You want to look professional but also feel at ease when chatting with the interviewers.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It shows initiative and enthusiasm, which are key traits we look for in our receptionists. Plus, it makes it easier for us to keep track of your application!
We think you need these skills to ace Casual Receptionist in Daventry
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Casual Receptionist role at Fawsley Hall Hotel & Spa. Highlight your relevant experience in luxury hotels and how it aligns with our values of individuality and care.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Hand Picked Hotels.
How to prepare for a job interview at Hand Picked Hotels Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Hand Picked Hotels. Understand their values, the unique features of Fawsley Hall Hotel & Spa, and what makes them stand out in the luxury hotel market. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Guest-Centric Approach
As a Casual Receptionist, your main goal is to create memorable experiences for guests. Prepare examples from your past roles where you went above and beyond for customers. Highlight your emotional intelligence and ability to anticipate needs, as this aligns perfectly with the hotel's ethos.
✨Demonstrate Your Tech Savvy
Familiarise yourself with hotel reservation systems, especially Opera if you can. Be ready to discuss your computer skills and how you've used technology to enhance guest experiences in previous roles. This will show that you're prepared for the technical aspects of the job.
✨Stay Calm Under Pressure
Interviews can be nerve-wracking, but remember to stay calm and professional. Practice answering common interview questions while maintaining a positive attitude. This will not only help you during the interview but also reflect the composure needed when dealing with guests in a busy hotel environment.
